Hyatt House Sacramento/Midtown

This hotel is very nice. The rooms have been remodeled and they come with a kitchens. Super clean and fresh fragrance throughout the building. RESTAURANT is pricey and you have to pay for parking. There are lovely views from the higher floors. Quite and staff are friendly and helpful.

This location is in Midtown, which is like the trendy part of Sacramento. It's also got some historical elements, like this Hyatt House, which used to be the 1928 Eastern Star Hall. This building is pretty! There are 8 stories. The rooms are apartment-like and some are suites. My 1-king bedroom on the fourth floor had a microwave, mini fridge, coffee maker, and comfy couch. The bed was soo comfortable. The blankets were warm. This room faced 28th Street. My issue with this hotel was that the guy at check in barely said anything to us. He didn't explain breakfast hours, where the elevators were, or welcome us as status-holders. This was the first time in a while I've had such an experience at a Hyatt property. Parking: valet only, $40. I found an uncovered parking lot on 28th that was $10 for overnight. The valet attendant is directly in front of the hotel. Breakfast: M-F 6:30A-9A, S-S 7A-10A on 3rd floor. Offered typical hotel breakfast with scrambled eggs, sausage, toast, cereal, and hot coffee. They also had oatmeal and some fruits. The Star Lounge is pretty to visit with the blue velvet chairs and candles. Fitness center: 24 hours, on basement floor Laundry: 24 hours, on basement floor No pool. Free wifi

I'm a Certified Travel Advisor and disabled, queer Veteran. Overall, my week stay was less than satisfactory and welcoming. The hotel overcharged me 3x, totalling nearly $4k within the first 2 days and although I was refunded within the 4/5 day of my stay, a much needed thank you and shout out to the GM, Stephen. Sadly, the majority of the hotel front desk staff are unprofessional, argumentative, non empathetic with the "miscommunication" (per their verbiage) for the 3x erroneous charges (blaming me and my travel agency for the "error"). Only when the GM became involved and took over in the resolution of false charges, were staff backtracking to be nice. The suites are comfy, however there are marks on the walls and windows do not open for fresh air, so the room becomes stale and unpleasant. The restaurant offers average breakfast items, nothing special, however the restaurant staff are friendly and welcoming. Kudos and shout out to the one male front desk staff member who was genuine and welcoming during my week stay. Majority of front desk staff members need remedial training in conflict resolution, having empathy during situations, and common courtesy (which I communicated to the GM). The only positive experience out of my stay is the GMs empathy, proactive resolution and de-escalation of the erroneous multiple charges upon check-in and on the second day during my stay. This was my first time staying at this hotel and definitely my last. The gross mishandling of false charges, lack of professionalism and mistreatment from 3 staff members was unwarranted and alarming. The GM and my travel agency support team were the only ones to offer a genuine apology for the false charges and blatant mistreatment by hotel front desk and accounting staff. Although this may not happen to most guests, this experience was a true nightmare and caused a temporary financial hardship; front desk and accounting staff refused to acknowledge the situation and take ownership of this HUGE mistake. Front desk staff literally blamed me and my travel agency for their error. Supporting documents were provided to prove otherwise; zero apology from front desk and accounting staff. Note to anyone booking this hotel, if any situations arise with wrongful charges and mistreatment, contact the GM directly. Again, a sincere thank you to the GM for correcting the false charges and actually taking the time to speak to me regarding the nightmare experience. Truly and sincerely appreciate the GM comp'ng 2 nights stay!