Hyatt Place Bethlehem

My girlfriend and I love the Hyatt, but this property fell a little short. Tucked away from the noise yet right next to the heart of Bethlehem and the city's Main Street, the location couldn't be better. Right across the street is a garage where hotel guests park for free with validation. The lobby is wonderful with seating, front desk, breakfast dining area, and an on-site eatery and bar. (The breakfast looked amazing but we can't get up that early.) Pamela and Krishna were exceptional front desk staff that made our stay enjoyable. Our room was large and clean with a great heating and cooling system. There was a problem with the bathroom: The inside door handle was broken. The shower was too small with a strange half-door that even if angled properly, still sent water to the floor. The water remained warm and never got hot. The fitness center isn't much and we passed on the pool and it's milky water. It really looked sickly. Sleeping was great but the major problems occurred on the morning of our departure. Check-out is at noon yet, even with our "do not disturb" sign out, a housekeeper knocked on the door at 10:30 AM while we were sleeping. I think she wanted to make sure we were up to check out on time because she didn't knock on anyone else's door. At checkout, there was no way for me to pick up my girlfriend because six vehicles blocked the small entrance/exit to the property. Even though there's a parking sign for 15 minutes, one SUV remained there for over a half-hour. We will give this property another shot because Hyatt's are usually a step above.

Very nice room. Staff is super friendly. Breakfast was a nice perk!!

I spent one night in this hotel, the New Year`s Eve. It was OK. I settled my bill. Three weeks later a 22.50 USD charge pops up at my credit card statement. I called the hotel, front desk could not give me an ansewer to this charge. After 20 minutes holding the line - and the manager ditched me - the front desk infromed me that they had a problem with tax exemption card - they need a tax exemption form. I am a foreign diplomat with a federal tax exemption. I provided this card together with my diplomatic ID when I checked in and I told them to make a copy / which they did. Everyone accepted this so far (I even purchased a car). WITHOUT contacting me and requesting further information, they just charged my card three weeks after providing me a settled, paid, printed receipt. No explanation. This is not professional. The manager who works there needs to find a different job.