Hyatt Place State College

Steve at the valet parking is GREAT! He is so great to everyone who comes by and definitely deserves a raise! He made this experience 10x better. Very sociable guy and makes you feel very welcomed.

Would have been a great stay if not for the extremely loud Heat/AC system that woke me up at 1:30am. Used my phone to measure the sound level from my bed: 75 dB!!

Avoid the Hyatt at State College at all costs. Our recently graduated daughter stayed at the hotel and purchased 24-hour reserved parking as a guest of the hotel. She was told by the front desk that she had the ability to park in their designated parking lot. She paid a $16 fee and was told upon check in the fee allowed guests of the hotel a spot that would be reserved for 24-hours. She followed the instructions to the garage and parked in a spot that was marked Reserved for 24-hour parking at approximately 7pm on the day of check in. Upon returning to the garage at approximately 11am the following day (16 hours later), her car was not in the spot - she confirmed it was towed by Walker’s Towing in State College. She followed instructions, did not violate the law by parking illegally, was a guest at the Hyatt who paid for parking, she was parked in their designated garage, all confirmed by Jake the Operations Manager, yet her car was towed. The hotel did absolutely nothing to assist their guest that they confirmed had paid for 24-hours of reserved parking in the garage. There was no support from hotel management and the fee we were charged for the tow was $335.00. A nearly $500 charge for a one night stay (150 for the room and 335 for parking). For a recent grad, that is an exorbitant amount of money. The State College Police - who were absolutely amazing to deal with - confirmed that this happens frequently and Jake at the hotel also confirmed it was not the first time a guest’s car was towed. Not having clear signage that says “Not Reserved for Hyatt Guests” leads one to believe that Hyatt does not care if their guests cars are towed. Hyatt allows the vague and unclear signage and local tow companies take advantage of it as well - visitors are being scammed by both Hyatt and the towing industry in SC, PA. This is a clear problem with an easy solution (clear signage and clear instructions to guests, i.e., DO NOT PARK IN X SPOTS). We never expected Hyatt brands to scam, swindle, disregard, or allow their guests (and struggling college students/recent grads) to be defrauded by the big business tow companies in State College with questionable ethics, but they allow it to happen by not ensuring signage and instructions for their guests are clear. It is obvious by their inaction and complete disregard for their guests that Hyatt Hotels supports unethical practices. They create conditions that result in their hardworking guests being taken advantage of. We will never stay at another Hyatt property again, nor will family or friends. We have stayed in State College for years and never experienced something so disgraceful -especially surprising from Hyatt Hotels, which what we thought was a reputable brand. There are so many wonderful hotels in State College — avoid this one!