Hyatt Regency Cincinnati

The room is very nice but, there was a shrill whistle that we could not determine it's location but very pesty. We know shape of room determines where TVs are located but, it is difficult to watch from bed unlike other Hyatt's that we stay. Note: We only stay at Hyatt.

Very comfortable hotel, central area. I was in a double queen on the 19th floor. It was quiet and had a nice view. Helpful staff. Appreciated the 24 hour market.

When planning our dream trip to Cincy for the Bengals October 16th game against the Steelers we never thought our hotel would have human excrement, flooding, a broken sink and faucet and mysterious brown staining on the rug….. This trip was planned a year in advance and this hotel was booked and paid 100% up front months before we even got to Cincy. The city was packed because it was a huge game for our the Bengals. No extra wheelchair accessible with rollin shower rooms available anywhere. We planned ahead, spent $600 USD for 2 nights, and were excited to visit the city for the first time. We travelled 3000 miles on 4 airplanes and drove for 5 hours to spend time here and watch our first NFL game. My husband has a motorized wheelchair, so we are limited as to the room we can use, it must have a rollin shower. Never did we think that we would be in a room where feces was on the floor and the wall. The sink was falling off the wall and the faucet fell over because it was no longer attached. Not to mention the absolute filth in the room. I wish I could upload the video of the sink flopping because it was pulled away from the wall, and showing the faucet falling from side to side when you touch it to try and turn it on. The google review is only letting me upload pictures. As we entered the room I took off my shoes and was stunned to discover my feet and socks completely soaked in some sort of liquid; was it toilet water? The whole entrance to the room was flooded. Did the shower, sink or toilet overflow? Is someone’s feces or urine now on my feet??? As you can see by the pictures this room was disgusting. 🤢 the yellow stains on the toilet, the filth around the shower… This is certainly not what we expected after paying a premium for our stay. We reported all to the front desk to assured us they would look after it. Well nothing was repaired, nothing was cleaned and nothing was attempted. Not only that she assured us we would see a 50% refund for the dismay. What a joke, but we had no option as we have very specific needs for my husband. I now think a complete refund is the only option you have. Not only did you not provide a clean, safe, acceptable room for my husband and I but you failed to comply with the agreement when I paid in full for a room. The saving grace for our trip is that the people of Cincy are some of the most beautiful, welcoming and kind humans on the planet (present company excluded Hyatt). We decided to make the best of our trip and enjoyed the city for the great restaurants, companies and people. We couldn’t let this room ruin this once in a lifetime trip. You may be wondering why after a month I am now writing a review; well they still haven’t issued a single credit from what was promised. Not a single care for what horrible, disgusting experience they provided. Hopefully this now gets your attention, I gave you every single opportunity to make it right before I did a review. Please reach out to us asap. This is completely unacceptable.