Iberostar Selection Eolia Djerba

A perfect hotel in a prime location, with beautiful gardens and a lovely beach area. The staff were consistently very friendly. The two of us stayed here in Djerba for a week and were absolutely thrilled with the hotel's exceptional quality. We've stayed in various hotels around the world, but this one is among the very best. Top-notch! Congratulations to the entire Iberostar Eolia team.

After nearly two weeks at this hotel, I won't reiterate the many positive aspects mentioned in previous 5-star reviews; they are largely deserved. However, I still didn't want to give it 5 stars myself because, alongside all these positive points, there were a number of things that annoyed, even disturbed, us during our stay. To begin with, it's truly regrettable that the Iberostar app doesn't work at this hotel, especially since the small card given with the room key at the beginning of our stay includes a QR code for downloading it (see photo). This is all the more regrettable because this app would certainly solve many problems, as the main flaw I would point out with this establishment is the lack of information. How many times can we go to the Italian, seafood, or Tunisian restaurant? No one tells you; you only find out the day you try to make a reservation. Answer: It's only once per stay, which might seem surprising whether the stay is 3 or 15 days. - What does the Star Prestige option actually offer? The website mentions the advantages in general terms but nothing specific. Answer: Only access to the rooftop. - What time does the evening aperitif in the lobby start? Even when you think you've found information on the television at the entrance to the main restaurant (see photos), it's completely wrong. The days the restaurant is "Italian" or "seafood" are completely reversed. As for the aperitifs, they're never the ones listed. This app could perhaps also offer a map, which would be very useful, especially since it doesn't indicate where you are: snack bar, lobby bar, relaxation bar? For example. Unrelated to the information, it's also regrettable that in an establishment of this caliber, - the shower water temperature is so inconsistent. The temperature constantly fluctuates between boiling hot and freezing cold. - The main restaurant is incredibly noisy; it feels like a cafeteria or company canteen (see video). Even though the food is far from cafeteria-style, it's excellent, and the selection is impressive. However, it's still a shame to sometimes have to wait five minutes (timed) for a fresh orange juice. To end on a positive note, the thalassotherapy center is truly excellent, both in terms of facilities and staff (with the exception of Mahassen, who is really not up to standard). Whatever you request, everything will be done to ensure your satisfaction.

Everything was perfect, and thank you for the upgrade and your warm welcome.