IBIS STYLES KUALA LUMPUR FRASER BUSINESS PARK

I had a stay at this hotel on Dec 20th to 28th. This hotel wasn’t booked by me. It was booked by Mr. Ajay from Easy Escapes Bengaluru, India. When Ajay booked this hotel and sent me a confirmation , I had asked him many times if this hotel is good and if it’s in prime location. He confirmed that the hotel is good and it is in prime location. When I arrived at the hotel, it is completely away from KL City and has no access to proper restaurants. You will find only local restaurant with no proper food. Ajay mentioned that he gave me choice of hotel 2 months in advance. I would like him to show me the proof that he gave choice of hotels however it turned out to provide a hotel in nowhere and has access no nothing except 7/11 shops but he will prove it a point that it has access it everything until you get there to find that you are thrown away. They have a cheap price contract at this hotel so scape goats like us will be staying here. He will prove it’s business class hotel but location matters. To get to a proper restaurant you need to book grab which will cost 20RM to 30 RM each day that increases the cost from your pocket. This is something is hard for them to understand and they will justify. Also I am still waiting for the tourism tax refund from Mr. Ajay for not letting me know in advance about it. Coming to the hotel, this hotel is not in the prime location. They have 13 floors but the rooms are really really small that if you open your suitcase, you will not find a walking space inside. There is no proper view from the window, you will end up seeing an abandoned building. When you are on vacation, you will like to enjoy the view from the hotel as well but Travel agent like Mr Ajay did not understand my requirements and gave me this hotel. Please do not fall for travel agents like him thinking he will booked a good stay with proper itinerary, they will end your vacation like a school excursion. Please look other reviews as well if they say this is a fake review. I am writing this review so people will look at this when the travel agents give them this hotel if they are looking for a prime location in the city.

Nice place for short time

Addressed to the management of Ibis Style Fraser Business Kuala Lumpur to take a serious step to look into my report which I have actually experienced during New Year . Booked for 1 night as solo travel for a New Year staycation. In terms of value , it's pretty reasonable and considered good value for money and the location is perfect , 1 stop away from TRX via MRT and it's a quiet pleasant place and decent hotel amentities . Now for the surprises I faced during my stay : 1. Arrived at 2 pm at the Front Counter and the staff requested me to wait as rooms were not available and currently being cleaned . So waited patiently at the cosy chair at the lobby for about 30 mins . I noticed that a few checkin after me were all given rooms while I was made to wait . Went over to the receptionist and demanded that a room is given . Only with a stern tone, i was allocated a room at Room # 1147 . Staff needs to be alert , though it wasn't many people checkin. Room is ok and meets to expectation. 2. Surprise No. 2 - Rested on the bed for about 30 mins and suddenly , sound of door unlocking via electronic keys. Shocked when a man popped his head into my room and I was completely stunned . A least I was still in pants, couldnt imagine if I was in my undies. Security has been breached for my uninteruppted stay as I found out that was another duplicate checkin from a foreign tourist. Same room, same security keys . what a blunder !! 3. Screw up no. 3 - Came back to the Ibis hotel at 1.45 am after new Year's celebration at TRX . Tired and mentally exhausted and hardly could walk . Took the lift up to 11th floor and relieved to be at the door of my room - Room cannot be accessed by the Security key even tried many times and i was boiling inside . I was very sure I got the correct Room # 1147 . I had to drag my feet down to reception to reset the system . Looks to me the reception wasn't even apologetic nor shown any compassion towards the trouble caused . The management needs to do some recalibration here and improve any wow factor if there is . If my room can be accessed by another uninvited person, then I felt my privacy has been invaded and safety cannot be compromised !