Irida Aegean View

Apologies for the delay in reviewing this Hotel.||In August 2023 my family and I stayed at The Irida View, in Skiathos for 10 nights. We were put in room 16. We spoke to the Manager and Receptionist immediately to communicate that the …

Apologies for the delay in reviewing this Hotel. In August 2023 my family and I stayed at The Irida View, in Skiathos for 10 nights. We were put in room 16. We spoke to the Manager and Receptionist immediately to communicate that the accommodation was unsatisfactory. The main bedroom had no external window or private balcony or indeed any balcony at all. The rooms were not decorated in a contemporary style and we did not have an uninterrupted sea view. We paid l a lot of money for the privilege. We asked to move to an alternative room however were told this was not possible as all accommodation in the entire Philian Group on Skiathos was fully booked for the duration of our stay. We booked our holiday based on the photographs provided by yhe Hotel’s marketing, instagram and social media accounts. The photos are wonderful and show rooms with doors opening onto private balconies. Outside our room was a terrace next to a cupboard used daily by cleaners. All guests and staff of the hotel had to pass by this terrace every time they entered or left the hotel. We also had other issues with the room (photos available) Cleaning equipment was left on our terrace until we asked for it to be removed. Broken outside light on arrival, which we were told would be fixed the next day and remained broken for the duration of our stay. Leaking open ended air-conditioning pipe which spilled onto the terrace. An engineer was called who placed the pipe into a plastic bottle. We had to empty this bottle several times a day and it remained unfixed for the duration of our stay. Opened ended copper tail pipes in bathroom. Bathroom in need of full upgrade. The shower only partially worked. Overspill pipe from private balconies above would spill onto the terrace when wet clothes/towels were left out by guests in the upper level rooms. The terrace was dirty and unclean when we arrived. The Reservations Manager of Philian was in communication with us. She was aware of how disappointed and upset we were. We feel we were mis-sold the holiday, due to the room not being as advertised, along with the issues outlined. We had subsequent correspondence with the Philian Hotel group Reservations Manager who when asked if we could have the direct email of the CEO of Philian Hotels Makis Koukoulakis she refused. We then tried via LinkedIn to contact him but our direct message was ignored To be balanced we were offered feee water for the room and free taxis and whilst this was appreciated it did not in any way compensate for the disappointment of our expectations from this hotel or the price we paid. As a very important side note the Staff here were beyond excellent. In particular Alexandra ..the most exceptional individual and representative of the Hotel. She absolutely held up the Hotel and she went beyond all expectations. I’m sure the Philian group values her…she is the biggest attribute to this Hotel.

First impressions were good and immediately you get an idea that it is a small hotel. The outdoor areas were neat and tidy however the sun loungers could have done with a bit of a paint touch up. ||The room had an amazing view - I was in …