Jiwa Jawa Resort Bromo

Very comfortable

Unfortunately, my stay at this Bromo hotel was affected by serious housekeeping and maintenance issues. It appears that rooms are not properly inspected after housekeeping. When I arrived, the drain was clogged with hair and debris, and when I turned on the faucet, the bathroom partially flooded. I tried calling the reception several times but no one answered, so I had to walk to the reception building myself to report the issue. Eventually, the engineering team came to fix the drain. There was also persistent knocking noise starting around 7:30 PM until midnight, which made it very difficult to sleep. Housekeeping consistency was another major problem: Toilet paper was not replenished, and I completely ran out for about six hours. I called reception but no one picked up, so I had to walk there again around 5:30–6:00 AM just to request toilet paper. Housekeeping removed towels and bath mats without replacing them, requiring additional requests. The replacement bath mat provided was ripped along the edges and clearly worn out. Not something I expect from an expensive four star hotel. These issues suggest a lack of basic housekeeping checks, supply control, and responsiveness, which significantly impacted comfort and rest. This hotel could improve greatly with: proper room inspection after cleaning, reliable front desk response, and consistent replenishment of bathroom essentials. I do have to add that the restaurant serves great foods. However, same here, staff gives us dirty cups.

The room is clean, has a balcony, a nice view, a comfortable place, and the service is also good. There is a water heater, TV, restaurant, etc. Recommended for those who want to stop by before going to Pasir Bismarck.