Killarney Royal Hotel

The Killarney Royal Townhouse has a lot of positives going for it, like it's location. It is only a 3 minute walk from the train station, with comfortable and well appointed rooms and a really good breakfast menu. My wife and myself had a two night B&B break and were greeted on our arrival by a very helpful Julia who very respectfully gave us the details we sought for what Killarney had to offer us. Unfortunately the respect was not forthcoming the next day when a manageress who was accompanied by a manager, addressed us as we came in from a heavy rain shower with an extremely condescending tone of "can we help you" in the middle of the foyer. It left us feeling like we were unworthy of staying in the Killarney Royal. It also left us with a very uncomfortable feeling to be treated like we were not wanted in this establishment. We decided that the foyer of the hotel with other guests there, was not the place to vent our disappointment at the attitude of this demeaning individual to paying guests, but to highlight it at checkout the following day. However at checkout all that was asked of us was for the payment and we were never asked how our stay was. One other negative was that the room was serviced very late in the afternoon when you would be coming in for an afternoon siesta before getting ready to go out for the evening. Apart from the very rude and condescending manageress the rest of the staff were very helpful, especially the lady serving us breakfast, unfortunately I did not get her name but she is originally from Belfast and has a great rapport with guests. I would still recommend the Killarney Royal however a certain staff member who made our stay very uncomfortable needs some retraining or she will lose return customers for the hotel.

Lovely stay. Fabulous location. Staff were great. Great touches to make our stay memorable

We recently stayed at the Killarney Royal Townhouse for one night and we were absolutely delighted with our experience. From the moment we arrived, everything was just fabulous. The whole hotel has such a lovely, cosy atmosphere, it feels welcoming, warm, and beautifully maintained. Our room was amazing: comfortable, spotless, and finished to a very high standard. It made our stay feel like a real treat. We had lunch in the Fig restaurant and it was fab delicious food and excellent service. Breakfast the next morning was just as fantastic, with great choice and beautifully prepared dishes. A special mention to Joanne (I hope I have her name right!) who looked after us at lunch and again at breakfast. She was so friendly, attentive, and genuinely welcoming, she really added to our experience. Overall, we had a wonderful stay and would highly recommend Killarney Royal Townhouse. We’re already looking forward to returning!