Kipriotis Panorama and Suites

Where to even start! This hotel is absolutely filthy The property was advertised and sold as a 5-star hotel, which was a key factor in my booking decision. However, upon arrival, it became immediately clear that the hotel did not meet 5-star standards. Based on my experience, the facilities, service quality, and overall condition of the property were consistent with a 3-star rating at best. Specific issues included: *Outdated or poorly maintained rooms *Very poor service/attitude of the team *Inadequate cleaning & maintenance standards *Lied to by the team *Unsafe bathrooms *Very poor food quality Key points 1. Bathroom was mouldy, sharp tiles, hair left in plug hole and every shower left the bathroom like a swimming pool due to water pouring out of the unsealed bath. In addition to this, water and soap suds also came up through the drain on the bathroom floor. My partner slipped 3 times. This was reported daily to reception and sometimes several times in one day. Only on 1 occasion did they supply extra towels to cover the whole of the bathroom floor despite constantly asking for these. 2. Sharp tiles cut my partners foot. 3. Carpets throughout were filthy 4. Constantly told the a ’la carte restaurant was fully booked yet as we sat next to the restaurant, they had 3 tables max on each day. When we did get into the restaurant, there was no atmosphere due to it being so quiet and the service was shocking. They definitely did not want customers in there. 5. Staff were so rude. I got shouted at by the lady on the bar because I was talking to one of the other staff. She shouted telling me to stop talking as she had a home to get back to. The food in the main buffet restaurant was cold and lacked taste. This resulted in us spending over £600 eating out. 6. Lots of complaints happening whilst we were there. 7. Sun loungers would be more suited to a 1 star hotel and the ones on the beach were ready for the tip, absolutely filthy. Had to pay at a small bar for decent sun loungers. 8. Beach bar was a filthy truck serving no food or alcohol, again had to eat and drink at the beach bar and pay 9. Dirty spoons in the room 10. Freezing pool meaning we were unable to enjoy it. This was the worst holiday I have ever had the misfortune to experience. How can you seriously advertise this as a 5 star.

This was my second time visiting Greece, a country that stole my heart . Stayed 7 magical nights in this beautiful property. The Hotel itself is huge,very clean, and well maintained . My room was gorgeous ,the most comfortable bed I have …

My family and I really enjoyed our stay at this wonderful hotel. The staff and service were first class and the food was delicious. The entertainment staff were very friendly and worked very hard to keep us all amused and fit! Kos itself is beautiful and would highly recommend a visit. Finally, a big mention to Mr George the hotel manager. He went out of his way all week to ensure we were looked after and that everyone was having fun. It's great to see the boss interact with his guests and go the extra mile. Many thanks Mr George to you and your wonderful team and hope to see you all again in the near future.