La Quinta Inn & Suites by Wyndham Peru Starved Rock St Park

Spent 5 nights for business. Room was decent. No service for room while I was there. Recently remodeled, but the bath fan in my room sounded like it could take my head off.

We were visiting from out of town meeting friends. The front desk clerk, an Indian male, was very kind. He let us use the breakfast area to eat together numerous times and cleaned up after us. I appreciate it when the staff is patient with families with kids. This place is near many businesses and places to eat and not too far away from the parks. Jeremiah Joe's is nearby for great coffee!

Me and my partner visited a week or two ago. We live within 20 minutes of the place so we did not really intend on staying the night. We were going to use the pool and hot tub, and come back in the morning to do the same. When we got there we realized the hot tub was shut down to get fixed. We were disappointed, but the desk people said it was posted on the website. We used Expedia to schedule the stay, and did not think to check the hotels website in addition to Expedia. Expedia did not say the hot tub was being repaired or anything. We went to the desk and asked the man if we could possibly do a refund so we could go elsewhere that day. He said unfortunately due to policies he couldn't do a refund or do anything about it. That all went fine and we weren't even angry or anything. He mentioned that Expedia may be able to do something about it. We left for the night and messed with the Expedia support line for like 30 minutes. After a bunch of questions and such, they finally said they would need to call the hotel to confirm it. The hotel told Expedia no they still would not refund. I was a little annoyed the man led us to believe contacting Expedia would do anything, it wasted our time and we would have rather them been truthful than polite. This is when my partner wrote her own review that the hotel later deleted. The next day we had breakfast there and returned the card. That same day they called my partner who payed for the stay and said the hot tub was fixed and they invited us to come stay that night. It was a sunday night and we both worked very early the next day and it was already afternoon when they told us. My partner asked if it could be another night in the near future, and the man said that it "should be fine but I have to ask my manager". He told her he would call back but they did not. 5 or so days pass and they responded to her comment so she called asking if they said it was okay. They ended up saying she should have accepted when they offered and took her reveiw online as her declining. Again this seemed like a huge waste of time. We would have had a better experience if they just refused the refund and left it like that.