L'AUBERGE CARMEL

This is not a “5 star” hotel. Got to room and you could hear everything from the courtyard. They put the tables outside right in front of the hotel rooms window - so not only is there a lack of privacy and security but you hear every word of conversation loudly. Get ready for breakfast time there, you won’t be sleeping in. The rooms are rundown and not maintained well. Cabinetry, furniture and flooring is worn, there’s no AC, and absolutely no sound proofing. I woke up to kids stomping and screaming above all morning. When I spoke to the manager Monica on the first day she claimed the best they could do was find me another hotel. She laughed at me and said “well what do you want me to do? Construction on the room right now?” - sarcasm is not how you deal with a bad situation you’ve put your guest in. She offered no concessions & there were no other rooms, only option she gave was to inconvenience me by staying at a lower quality hotel 15min away. They told me it wasn’t possible to offer partial refunds due to booking via 3rd party, and they refused to refund the resort fee (it WAS possible to refund and they chose not to). I asked about refunding a pet fee (they did not offer this until I put it on the table), and this one they did. It was not enough to compensate. To which they told me stay somewhere else. Carmel in peak season on a weekend….not possible. Some of the worst hotel service of my life due to the rude manager. The hotel doesn’t warrant the price and needs to be put under review with new management immediately. The other staff was great by the way which is the only thing saving this from a 1 star. The manager’s rudeness and unprofessionalism is what’s driving this review the most.

This was our first time staying at this location. The staff was very nice and attentive. We were unexpectedly upgraded from a Courtyard King to a Superior Peek View King room. The rooms were cozy, but the outside street and courtyard noises sometimes can be a little loud. Every night there were delicious fresh baked cookies after the turndown service and breakfast was included with the option to eat in the courtyard or have it delivered to the room. Parking is valet street parking. The location of the hotel is great because it is walkable to a lot of cute shops in Carmel.

L'Auberge Carmel is an unforgettable experience. From the first point of contact with the staff to the last goodbyes, we had the upmost attention. The personalized details and celebratory gifts were truly unexpected, enjoyed and appreciated. We thank everyone who made our anniversary stay the most enjoyable experience. The hospitality and service went above and beyond our expectations. I could write a novel about the hotel itself, if storybook charm is what you're looking for, L'auberge Carmel has you covered. We left knowing it will not be our last time. Cheers, until next time L'Auberge!