Le Cannelle Fiesole

We had a great time, the room was spotless, the staff were very friendly, we will definitely be back, thank you Chiara

This is a truly bad experience for us. 1)the B&B is next to a very busy narrow street with fast running cars. There is almost no space to stand to open the gate with luggages, don't t even talk about space to park to unload; 2) room is old and tiny. We can hardly find space to unpack two 24" luggages 3) poor amenities. Only one washed and changed sheet and a thick dark blue color sheet on the bed, no comforters. The blanket in the closet looks old and dirty but we had to use it since it's cold already in Oct. We stayed two nights here. The hotel didn't provide any water, shampoo or soap for the 2nd night. What provided in the first night are one bottle of water, and two small one-use bags of each shampoo and body soap for two persons. Even garbage was not taken away for one of our two rooms. 3) the hotel manager were very impatient and impolite. I was only confirming if my two rooms were paid through Booking.com (since all my other booking through booking.com were prepaid), she gave us dirty looks/ speeches about booking com not allowed to charge our credit card, and started to pull my credit card through booking website and annually typed in my numbers. Had no willingness to explain at all.

Unfortunately, it turned out to be a truly disappointing experience. We had high expectations (raised by other reviews and the hotel's presentation), but they were promptly dashed. We arrived to find the room dirty with blood-stained sheets. We went down to reception, where the (very kind) receptionist apologized, provided us with new sheets and offered to change them herself. We declined her offer (because oversights can happen) and decided to change them ourselves so as not to cause too much trouble. In the evening, we tried to shower, but the faucet didn't work properly and leaked everywhere. The mattresses were hard, and we all woke up with bad back pain. But it didn't end there: in the morning, we finally looked forward to enjoying our much-vaunted breakfast (which they described perfectly), and we found ourselves with a completely average buffet, except for the yogurt that had expired three days ago! I don't usually leave reviews when I have nothing but positive things to say, but the rudeness of the receptionist at checkout, who, when faced with our complaints, dismissed us with a "Oh well, I'm sorry" without even a discount or a truly heartfelt apology, prompted me to report the matter, hoping it might serve as a source of humility and encouragement to improve.