LOGE Bend

I really liked this place. Love that you can bring your pet for no fee but kind of weird you pay a fee per day for equipment that you might not use. The giant hot tub is wonderful! They have fire rings but they are all propane ones. Would love for them to have real fire pits for ppl to bring wood. There are no coffee makers in the room just instant coffee. It was also super strange however not a big deal but the bottom sheet was sideways so you could feel the bare mattress with your feet at the end of the bed. We just remade the bed. Check in is easy and if you don’t mind never talking to staff this place is just like that. It’s all through texting. There is a cafe open during the winter that you can go talk to staff or get something. There was a food truck on the property!

While the staff at the location are extremely friendly and try to be accommodating, the facilities suffer from poor executive management. No staff are onsite at night and they have a $25 daily fee for equipment rental that cannot be used because this feature on their app is broken. The management also has a third party company doing all of their bookings and they enforce an asinine 5-day cancellation policy that is contrary to the 24-hour policy LOGE has on their website's FAQ. Our room had no hot water which they attempted to fix but we still would only get about five minutes before it would go cold. I believe they have too much sediment in the heater tank. The bathroom fan couldn't be used because it was shrieking and seizing. The air heater had to be turned off at night because it was as loud as my table saw when it would start up. We also had to hang a comforter across the window because the curtains were translucent and the lights outside our room kept us up. Finally, they did this really weird thing with the sheets where they had no fitted sheet and put a top sheet 90° to cover only the top of the mattress. I got in bed and my feet were rubbing on the expose mattress protector which had hairs from previous guests stuck to the microfiber. We remade the bed and turned the sheet the right way and it worked. But every guess we talked to had the same issue. Cheap management decisions to not maintain the rooms and the poor sleeping experience is contrary to the nice staff that worked there. Whoever owns this motel should get their heads out of the spreadsheets and try to spend a night in the room.

I have been a big fan of the LOGE concept and have stayed at their properties a few times. After my last experience, I’m done giving them any more chances. They do not have staff on site at night, and my review can best be summarized by simply sharing the text I sent to their staff when I tried to get into bed and discovered these issues: “Both beds in our room were made with the sheets rotated 90 degrees, causing them to have big gaps at the foot where no sheet covered the mattress. In the course of fixing it and re-making the beds, I discovered how dirty the mattress is. It's really gross. There are two different color human hairs, and multiple stains. I'm not interested in changing rooms at this late hour but I am super disappointed. I have honestly never had a stay at a LOGE that didn't have some kind of issue but I had hoped this location would be different. You are also out of dog poop bags at the fenced dog area, and the trash can there is full to the brim with bags of poop. The hammock in our room has been tied together so tightly at the midpoint that we couldn't untie it and it's been rendered unusable. Of the freebies that were supposed to be in our room, we have only one of each cup type, a bottle opener, and postcards.” I included photos of the bed, and a video where I showed the crumbs I found between the sheet and bed being brushed off the mattress. There was no mattress protector or cover, just a thin sheet. They did not reply in the morning until I sent a second message. They said the manager would get back to me, but no one ever did, and it’s been two weeks. I didn’t even mention the annoying fact that they assigned all guests to rooms in one small building despite <5% of the hotel appearing occupied, and since all of us seemed to be traveling with dogs and the walls are thin, you can imagine how “peaceful” that was. The ONLY good thing is that they did agree to my request for a refund. It’s so sad because the potential is there for it to be such a cool place to stay, but there is always some kind of problem. If you do choose to stay, make sure to message the staff early to arrange whatever gear you were hoping to use. Many of the items you are paying for with the FAFO fee are not accessible once the staff leave for the day (5 pm?).