Long Life Riverside Hotel & Spa

I and my family visited during the New Year holiday. The location is excellent, right in the heart of Hoi An. The staff here provide outstanding service—the best we have experienced. My family and I were truly impressed. One more thing worth mentioning: before the New Year countdown, the hotel arranged a special dinner buffet for guests, which included grilled lobster.

The location is indeed superb, right on the main street, surrounded by bars. However, the hotel is still under renovation, and there's a strong smell of construction. The first day, even with the windows open, the smell didn't dissipate completely; it only became acceptable on the second day after a night's stay. But the biggest problem is the terrible soundproofing. Because there are bars next door, the bass only disappears around 2:00 PM, which isn't a problem for a night owl like me. The worst part is that the renovation noise starts at 8:30 AM. Seriously, is it reasonable for a hotel to start making noise after 11:00 AM? At check-in, they only said to use an email password to open the door, but at check-out, they said I needed to take the power card back to my room. (I've never taken a power card before.) I told them it was in my room. They insisted I go upstairs to get the card for them. This is terrible. You expect me to wait downstairs while you call housekeeping to check if I have a power card, and then expect guests to walk up the stairs to get it for them? On the other hand, I turned on the "Do Not Disturb" light. On the first day, after going out, I found that the towels in the room had been changed and dried. On the second day, while I was sleeping, someone knocked on the door and woke me up, asking for cleaning services?? My daughter and I don't need cleaning services, and I had turned on the "Do Not Disturb" light.

It's really hard to criticise a hotel that is working so hard to recover from the horrendous floods that occurred in Hoi An not that long ago. For example, we stayed here for 4 weeks and the manager has worked every single day that we've been here. However, after saying that, I really must criticise the terrible breakfast on offer. Today, being our last day here, the food was cold and not everything was out and ready for guests. I did tell the manager about this on the second week of our stay and things did improve for a while. Unfortunately, the standard did slip back to woeful. Also, the cleaning of the bathtub is dreadful and the jets in the bath look like they have never been cleaned. Dirty marks were on and in the bathtub the whole time we were here. Yes, I would stay here again, but things need to improve first. Once again, I'd like to thank the manager for his hard work.