Lords Palace Spa Casino Hotel

Lord Palas is the first hotel I've stayed at so far where I received such good service and was so satisfied. The food was amazing, the rooms were clean, and all the staff were friendly and genuinely warm and sincere people. I was very pleased and wholeheartedly recommend it, and I will definitely come back 🌹

The staff were friendly and helpful, which was very nice, especially Ms. Nilay, who welcomed us warmly, like a friend. It seems we don't have much space inside the hotel outside of the summer season. There were 4-5 tables where you could smoke in the top-floor sky bar; the rest was indoors. Breakfast, lunch, and dinner were above average. The restroom definitely needs ventilation; due to its proximity to other buildings, we couldn't open the window, and all the cigarette smell was trapped inside. Unfortunately, I have no positive comments about the organization. We went expecting a performance by Ümit Yaşar, but we ended up sitting at a crowded table with strangers. I think the young waiters were incompetent, and unfortunately, we had to leave without having much fun. Regarding the casino, the only thing I can say is that nobody recommended it until I went, and I don't recommend it either. The waiters seemed forced to work and had a very harsh attitude in their communication. My order didn't arrive until my balance ran out, and this happened several times. On my first day, despite depositing money three times, it never went into positive territory. I went to a different casino and returned with three times the amount I lost. When I returned, I lost three times here despite it being my first time, thinking it would pay me off, but I left with the same amount of losses as the first day, and they didn't even bring a cup of coffee. If a manager reads these comments, they should know that unless there are changes in the organization and the casino, the number of people choosing this place will decrease day by day. I come here an average of 3-4 times a year, and this was the first time I had to go to a casino outside of my hotel; it was a disappointing experience. I want to thank the staff again, though; they were very welcoming and made me feel good.

Dear Mr. Halil Can Kaya, Thank you for your kind review of our hotel! We would be delighted to welcome you back to our hotel soon. … More