Macdonald New Blossoms Hotel, Chester

Had a wonderful stay at this hotel. There was a hiccup where when I fist checked in the room wasn’t ready however this was made up for by the wonderful workers there who offered me some free Prosecco whilst waiting and extended my check out time from 11 to 2pm this was much appreciated. Massive thanks to those working on New Year’s Eve they are absolutely fantastic. Would absolutely stay again.

Great central location hotel, thats it out of date inside needs a big refurbishment on rooms.

For starters this is NOT a 4 star hotel - I wouldn’t even give it 1 star! Booked a deluxe double and a single room. Originally given key to one double room only to be told shortly afterwards that we were in wrong room after we had unpacked and were having a relaxing cup of tea. Second room appeared ok at first glance but on closer inspection we found wash hand basin partially blocked causing sewage smell in bathroom, shampoo and body wash containers in shower were both broken, heated towel rail not working nor was the extractor fan. Told maintenance man had left but would see to drain the next day if we reminded reception at breakfast. Tried to do this but reception not manned! Single room more like a small box room definitely not as shown on their website but a complaint was met with a shrug of the shoulders and ‘well that’s a single room for you’. Breakfast - hot food only luke warm as burners had not been lit beneath the containers. Continental choice very basic and limited. Only young friendly staff with no one in obvious charge. After a day in Chester we returned to find drain had been sorted but neither the double nor the single rooms had been serviced. Following another trip to reception, towels and small shampoo bottles were provided but we had to make our own beds and put up with waste bins not emptied! Apparently according to one employee this was very unusual but we found this hard to believe when both rooms we booked had been left unserviced! One I could understand being an error but not both when they were several minutes walk away from each other. Nothing done about the towel rail or extractor fan. Breakfast next day was slightly better as burners had been lit but still quite a limited choice all round. And still an unmanned reception even though it was advertised as having 24 hour manned reception! On top of all this the corridors had not been vacuumed at all as paper that was there when arrived was still there when we left 2 days later and the bannisters had cobwebs between the spindles. Overall a really very expensive (£766), disappointing stay especially as it was to congratulate our granddaughter on graduating from university. Obviously extremely bad management of the hotel itself but even the Macdonalds Head Office haven’t had the decency to reply to our complaint requesting a partial refund made by both letter and email. This company should stop advertising and accept it is going out of business before it takes money from unaware guests. I only wish I had read the reviews before I booked and I would have stayed well away from The New Blossoms Hotel in Chester. I only hope this review will help stop others from wasting their money! I notice they haven’t even got the decency to respond to any of the really bad reviews left for them - does that say it all?