Machorat Aonang Resort

AVOID AT ALL COSTS! The main directive of the hotel is to take as much money from you as possible they don’t care about your experience. The rooms are poor: dirty floors, bed bugs, ants everywhere, fresh stains on sheets. I couldn’t believe how bad it was for the price we paid. The hotel will fine you for everything: AC on, small stain on sheets from a scab, charging your battery pack for more than two hours. The list was endless. At the end I returned my key but lost a sheet of paper he gave me for my key. He tried to tell me I can’t get my key deposit back despite returning the key. Just avoid at all costs. Awful money hungry people.

THE WORST RESORT EVER. We were supposed to have full stay in another wonderful resort for the new year. Our host (not really a host she just a sales person) changed us for a few day to this location, and we experienced the worst. It was new year, packed with tourist, we could not find any available stays and we had to stay with them because we didn’t want to waste our time to change our plans and search for another stay. About this place (resort??? It just looked like a typical hotel) - Location: just 5 min walk to the beach. But our room facing a very loud music from a bar until midnight. - Room: very basic, no closet, hangers for your clothes, you have to keep them in your luggage all the time. The shower were very poor designed, water pressure was low, the drain was blocked with a slow running water and keep raising when shower. The towels were dirty, it looked find until i found out when I accidently looked at them through my sunglasses at the pool (many dirty stained). - Resort services: Luckily we didn’t want anyone to enter our room so we refused cleaning, only asked for extra towels. Lots of others complained about the low quality, if you requested a cleaning and you were out without AC off the maid would inform the lady and you might have faced 500 Bath for not turning it off. They stated on the hotel rules that check in was 2pm and check out was before 12:00 PM (noon), they didn’t tell us when checking in that check out was 11:00 AM. On the check out day the lady called us and told us to check out immediately, I told her on the paper it was 12. She was just “check out now, 12PM 500 Baht okay?” She sounded aggressive and rude. Because we wanted to store our luggage without any problem so we just rushed in 3min to leave to room. When checking out we found out we could not store our luggage and they charge 100 Baht per pieces of luggage, which that was just fine as we didn’t want any problems. Lots of other guests checked out later than 11:00 AM and the lady just charged them 500 without any explanation about the hotel rules in the room (it sounded like scamming) - Staff: rude, unprofessional, need to be trained to understand how hospitality works. Overall, the location of this place could not save its value, I would never return to this “resort 🤡” I would recommend everyone to stay somewhere or far from the beach you can rent motorbike to commute, its small town and easy with the bike.

I inquired about details regarding the staff, and the employee was extremely unpleasant, unfriendly, and gave unhelpful answers. If you don't have a service-oriented attitude or lack manners in providing service, you shouldn't be working there.