MAGNUSON HOTEL ELY

Extremely unprofessional staff. We had a confirmed reservation, but there was no one at the front desk to provide us with the key. It was a frustrating and unacceptable experience. When we called, they answered once and said someone would arrive shortly, but after that they completely stopped responding and ignored all further calls. There are many other hotels nearby that are cheaper and offer far better service. I would strongly recommend choosing one of those instead.

We booked our hotel in the early morning, so they had the whole day to confirm a room for us. We arrived at 5:15 pm. The front desk was closed. They kept a key for another person in their key drop box but ours one was not there. So we called the staff, Russ. He received the call and said 'oh sorry I didn’t know there was another booking, I am coming right away'. So we were waiting inside our car. 45 minutes passed, no one came. So I called again, no answer. Called a few more times. No answer. Then we called the manager. At that time we were waiting in the parking lot for more than an hour. It was raining. Manager received the call and said she is in vacation, but she will call her staff. She said she will call us back. Again half an hour passed. So we called her once again, this time no answer. Called again a couple of time, no answer. We were waiting there for more than 2 hours at that time. I don’t know what kind of creature are they. They could tell us, we are sorry we couldn’t keep a room for you at this time, we will cancel your reservation, have a nice say. It would have been solved within 15 minutes. We could just leave and look for other places. But they didn’t. Usually I don’t give bad reviews but i was super mad and don’t know what to do. Stay away from this place. They are not human being, they are something else.

Very well kept. Fast easy check in and out. Friendly staff,clean room, great stay.