MainStay Suites Durango

We had an extremely frustrating and unfair experience at this hotel. Around 7:00 AM, we were abruptly told that we were being checked out at 11:00 AM with no prior warning or discussion. A staff member named Cody accused our group of causing messes that we did not create. Initially, he claimed we had thrown towels all over the pool area. When it became clear that we never even went to the pool, the accusation suddenly changed to us throwing creamer down a stairwell. They then presented “proof” in the form of photos showing creamer in the stairwell. None of the photos included anyone from our party, and there was no evidence connecting us to the incident. Despite this, the manager blindly accepted Cody’s story without properly looking into it or giving us a fair opportunity to explain ourselves. We were respectful throughout our stay and cleaned up after everything we used. Being falsely accused based on a completely inconsistent story and unsubstantiated evidence, then effectively kicked out without notice, completely ruined our plans for the day and caused unnecessary stress. To make matters worse, we were assigned rooms on the third floor even though the elevator was broken. This was especially frustrating considering the parking lot was nearly empty and lower-floor rooms were clearly available. The way this situation was handled felt targeted and discriminatory. Based on our experience, if you have children or are a person of color, I would strongly caution against staying here. We did not feel treated fairly or equally, and the lack of basic professionalism and accountability from both staff and management was completely unacceptable. I would not recommend this hotel to anyone. I have also attached their so called “proof” for kicking us out. If this is the type of business that this hotel runs, the whole staff needs to be fired. I just don’t understand how a competent manager can accept a fully fabricated story by a grown adult man child (Cody) without some hard proof.

First of all the elevators were not working and at the check-in they said it will take 3 weeks to fix the elevator. I am not sure which century we live in (21??). They never sent a email or even a phone call to let us know that elevators were not working. We had lots of luggage so requested first floor but front desk didn’t give us even though the entire hotel was empty. We stayed there 2 days and parking lot was almost empty and BF time not lot of people but still they gave us 3rd floor. The staff was not at all friendly. The coffee maker was not working in our room.

I HIGHLY RECOMMEND staying here!!!! This hotel is very clean and affordable! The breakfast is wonderful and the staff are extremely friendly and just top notch. Rooms are spacious and comfy. It's a few minutes from downtown, but conveniently located by several restaurants and meat market, coffee shop and Walmart. If you are on a budget, but want nice accommodations for a reasonable price, this is your place!!! It's a fraction of the cost of most places in Durango for the same accommodations! I was able to put the money I saved by choosing to stay here towards shopping and other fun things, rather that paying inflated prices elsewhere! I can't say enough good things about Main Stay Suites. I will NEVER again pay the inflated price to stay downtown or closer to downtown ever again since finding this gem!!! Thank you for making my trip a pleasant one by offering a reasonably priced place for me to stay during my trip to Durango!