Maison St Charles

This is a unique property that has the potential to be outstanding if areas of concern are addressed. We stayed in a junior suite and found the layout and decor to be fitting for New Orleans. It provided an authentic NOLA experience. The location is just outside of the hustle and bustle of the downtown area but still close enough for walking or to catch the streetcar just outside the front of the property. However, the cleaniless and upkeep is sorely lacking. The shower area contained mold and mildew in the door tracks and crevices. The room overall had been tidied but not thoroughly cleaned. There was a great amount of dirt and debris (including a sizeable wad of human hair) at the baseboards and behind the headboard. There is a general lack of attention. The building allows for a considerable amount of external noise to be troublesome to guests. Those above us woke early (at 5:00 a.m.) and sounded like they were walking laps and rearranging furniture above our heads. It was quite loud and made sleeping impossible. When booking the room, I filtered to breakfast included. This property offers breakfast, but at a price point that is misaligned with its offerings. We viewed the breakfast area and found everything to be substandard (limited selection, rubbery looking eggs, general disorder, and priced at $15 per person). The staff was okay when approached but did not make any effort to engage with us or offer assitance. We were disappointed overall.

Upon entering our assigned room, we found that the television was already on and the room was extremely dark, with very limited lighting, only a floor lamp in the corner and a small table lamp under the TV. There was an additional lamp near the bed, however there were no nearby plug points to use it. The room also lacked basic amenities such as a phone, alarm clock, or charging port near the bed. This was particularly frustrating as the other family traveling with us had these facilities in their room. When we raised this concern at the front desk, we were informed that some rooms have these amenities and others do not. We requested a room change, which was granted, though the interaction felt reluctant. Unfortunately, the second room was equally dark, even during the daytime. One of the primary reasons we chose your hotel was to enjoy the hot tub facilities. Regrettably, none of the spa jets were functioning, which meant our children were unable to enjoy the experience and were left simply sitting in the tub. In addition to these issues, the overall upkeep of the property appeared poor. The water in the fountain was milky white, giving the impression that it had not been properly cleaned for an extended period of time. I would also like to address our interaction with the night receptionist, who was dismissive when we approached her with our concerns. Upon further discussion, she mentioned that she was working three shifts and had left her children to do so, and she eventually apologized. While I empathize with her situation, this does not excuse the unprofessional conduct we experienced as guests. The following morning, the receptionist and a manager were polite and helpful, and I appreciate their professionalism. However, positive interactions with a few staff members are not enough to outweigh the overall experience, and unfortunately, we would not choose to stay again based on this visit. This stay fell far below the standard we expected, and I felt it was important to bring these matters to your attention so they can be addressed for future guests.

Walking to restaurants on St. Charles is very easy and convenient