Mantra On Jolimont

Before even arriving the level of customer service was next to non existent, and it didn't get any better when I arrived or at any point during my stay. *Point blank refused the option to prepay stay, and spoken to like I don't know how to adult *Arrived to no one on reception *Requesting parking was both laborious and seemed like a hassle to the receptionist *Room was average at best, worn, dated and had a leaking fridge Intended to stay for 5 nights, so glad I found somewhere else for the second half of the trip as I would have loathed staying here longer than I had to

Dear John , Thank you for the great review of our hotel! We are glad that you enjoyed your … More

Before booking online, I had phoned to ask questions. There was no mention of having to pay a $100 deposit upon arrival. I've been a carer for 34 years for different family members who are or were disabled or terminally ill. I'm very poor. I had been saving for many, many years to give my son, whom I'm currently carer for, a nice 21st birthday present. As soon as I heard ACDC would be coming, I was quick to get tickets and accommodation. I had little money left over for food and fuel (though we ended up on V/Line because they lied to us about parking). Because of the surprise $100 deposit, I couldn't buy my son any merch - not even the cheapest thing. I'm physically disabled - which is obvious by my use of mobility aids to support me whilst walking - permanent use of forearm crutches. They told me that I'd have to call closer to the date we'd be staying to book parking. So, I phoned in early October, already parking was gone for November. We live in the bush. V/line and Metro are hard to use because of my disabilities. Yes, you can be a carer and disabled. When we got there, I was expected to stand in a long queue. I ended up having to sit down because it was becoming too painful to stand, well within view of the reception desk, and they just kept serving everyone else. I also asked about accessibility in the bathroom, when I phoned many months ago, as it turns out, the toilet is lower than a normal one. I can handle a normal sized toilet, the lower one is difficult to use. It causes pain to use. Because of the surprise deposit - and I noticed not everyone was ask to pay a deposit -, i filmed and photographed the room upon arriving and when we left. Since they decide who must pay a deposit, based on what you look like, and I'm all too familiar with disabled discrimination, I haven't received my deposit back. Just as well I took evidence. Some surfaces had a thin layer of dirt on them - coffee table and kitchen bench. The bathroom also had a later of filth. I had to wipe surfaces because it was gross. I left my partial dentures, by accident and in a rush to get home because it's a long journey, on the side table in the bedroom. They claim there's no sign of them. I hope it's not a case of staff sending them home to family. Having had an aunt who hired staff for higher end hotels and accommodation, I'm aware that some will send dentures home to family overseas or sell them. It will take me years to save for replacements. Carer pension isn't much to live on - I dropped out of university to help family - before you make value judgements. I had a very culturally diverse upbringing, that it's not a racist statement. Some close family friends, whose origins span the globe, have confirmed it's a thing. Same with reading glasses left behind by patrons. Since they aren't returning my deposit, which they said they would, I'll now be lodging a complaint with Consumer Affairs, including my photo and video evidence of us leaving the room better than we found it, in my application.