MAR CELESTE

The place is nice, but the service is incredibly slow, even when it's empty. Honestly, 0/10 for the service; it took over half an hour for drinks, let alone the food.

Too much focus on daytime use and too little attention to guests! It used to be great, but now it seems like they only pay for daytime use rather than paying for lodging and other necessities.

We went to this hotel where the atmosphere was hostile and tense. Although we booked for several days, we canceled and only stayed one. We were treated quite badly and charged a cancellation fee. Days later, we found out that the owner of this Mar Celeste hotel had been mistreated, and we would definitely not return. During the second week of January 2026, a woman approached me in Plaza Manzanillo offering a two-for-one deal on the Fiesta boat. I told her no, since I was traveling alone this time. She kept insisting, and I said, "I'm going to buy a few things. If you sell me just one ticket, I'll buy it." As I passed by, she approached me again and asked if I could buy it for $225. I said okay, took out the money, and she told me to pay $100 and that I would pay the remaining $125 on the boat. After paying, she told me I had a free breakfast, and I asked why. She replied, "To listen to a 40-minute talk, and then we'll go to the boat." I asked if it was a timeshare, and she said no. Days later, she took me to the hotel where, out of the money I gave for the boat, they charged me for breakfast and gave me back 41 pesos. Jenny said they would come to pick me up and take me to the boat. I asked Jenny and the man who took me, "Is this the hotel? I don't like it; we came in 2021." We didn't like it at all, but I went in because of Jenny's insistence. The atmosphere was awful from the moment I walked in, starting with the receptionist's annoyed expression. They assigned me, supposedly, a hostess who was incredibly pushy and constantly hovered at my table. She told me breakfast was only eggs, chilaquiles, or an omelet, water, and coffee. I ordered an omelet, which tasted terrible, and left it with her. I told her to try it; it tasted awful, and she got angry. She talked and talked but didn't say anything interesting. I checked Club Integra, which is what she was trying to sell me. It's terrible on social media; there are hundreds of complaints. I told her I wasn't interested because you have quite a few complaints and your service is terrible. She got angry, stood up, and left. They wanted to sell the ticket for $450, even though in 2021 we boarded without knowing it was part of this hotel and the Integra Club, and everyone received terrible service. Since I didn't buy their vacation package, they told me no one would take me anywhere and that I had to get there on my own. It's a shame that to make a sale they have to commit fraud and impose conditions, which is a constitutional crime. And of course, I filed a complaint, and in my complaint, I hold them responsible for my physical, moral, and material well-being. It was also stated that the husband of this saleswoman, Jenny, sent me a message threatening to ruin me.