Marco Polo Hotel

We don't usually leave bad feedbacks but this is something that people needs to know before spending their money! In our opinion this is a total embarrassment for Andorra! The way everything else looks like, around this hotel, it's from a different story! I'm surprised to see there's also some good reviews about this hotel when in fact this is the worst place we've ever stayed at! Don't even know where to start from... it's a shame of their location, as it's right in the middle of the town centre, close to everything you need! Right from the entry door you realise that you've stepped back in time and the hotel screams for a renovation! The rubber to seal the front door it's just about to fall in your head (something that it meant to seal/isolate the sliding door when closed, and overall, the whole look of the reception is very dated. Friendly staff that can obviously only work with what they've got, and the response from them is that "we've got an external maintenance company that we've advised about our problems and it looks like they don't care about it". Moving to level one, a play room, where the guest should spend some fun and quality time with children, friends and family, out of two pool tables and eight electric games, only two of these works, the rest having papers with "sorry out of use", so really, nothing to do there! Maybe just exercise to go up and down the staircase, if you're not tired enough from the ski slopes. Next and the most important, the rooms! We've been three families, in three different rooms on the third floor and I couldn't see any of them being better than the others. Again, very dated, with broken and filthy walls, broken doors for the balconies that don't shut properly and when you go to bed it feels like you're sleeping with the doors wide open as you can hear everything from the main road as you are on it, partition between the rooms must be done with the cheapest plasterboard and no insulation as you can also hear your neighbours (children crying) like they're in your room, disgusting, filthy bath that you feel a bit worried to shower your children or yourselves, no cleaning brush for the toilet, no windows, ventilation, extractor fun or anything else like this, just a strong chlorine smell! Some long and fast insects walking on the floor that we could not managed to get on the photos as they were hiding pretty fast under the loose trim between the bath and tiles, and the list goes on and on. Overall, if you can, we would highly recommend to put a little extra on your budget and look for something else or change your trip dates if nothing else available in the area (as it happened to us). Not that this is cheap, but when doing the booking we read the previous reviews and thought that it won't be that bad, and people sometimes can exaggerate with things. Well, after staying here the only thing that comes into my mind, is that everyone who's left a review, hasn't been even close to reality (the reason for us to say it out loud and also leave some photos as a proof that we're not making up things)! Whoever they're pretenting to use for maintenance from outside, it should be changed immediately with no doubts and even so, the overall state of this hotel could do with a refurbishment! We believe that no one here could care less, as long as no customers are exposing the way this hotel looks like in reality and they keep on getting their rooms booked by people from all over the world. I really wish that other customers in our position, who felt the same, will leave a review like us, with the reality! Maybe this way they'll consider investing some money too, not only gaining! Sorry for this, Marco Polo management, but you should pay a visit to this place and see where you're getting your profits from

Our experience was frankly regrettable and disappointing. A group of friends and I traveled there intending to enjoy a few days of skiing, and what we got was a serious situation that completely ruined our stay. After breakfast, several members of our group began to feel unwell, suffering clear symptoms of food poisoning. As a result, we had to give up our day of skiing and spend the rest of the day in the bathroom, with the resulting physical discomfort and the loss of time and money. This is not speculation or an exaggeration: the coincidence among all those affected, the timing of the onset of symptoms, and the fact that we only had breakfast at the hotel leave little doubt about the source of the problem. We have since discovered other reviews that describe very similar experiences, which is particularly worrying. It is likely that the hotel will respond by claiming they comply with health regulations, but the reality is that we got food poisoning there, and that is an undeniable fact. To make matters worse, the hotel is in dire need of extensive and urgent renovations. The facilities in general are clearly outdated, poorly maintained, and far from what one would expect today. The bathrooms, in particular, are in a very poor state, giving a sense of neglect and a lack of updating and cleaning. In short, a very negative experience due to both the serious health issues and the poor condition of the facilities. We do not recommend this hotel and certainly will not be returning. This establishment should take the health of its guests and the quality of its services much more seriously.

The first time I went with my partner for Valentine's Day, they tried to put us in a basement room with no window. We had to complain. This time, it was different. We stayed two nights. The first night, we noticed that one of the mattresses was broken; the bed sag and made a terrible noise. Besides that, the bathroom needed a complete renovation. The shower curtain hung from a chain attached to the ceiling, and well, because of the shower and all, it was impossible not to flood the sink. When I entered the freshly cleaned room, there was an unpleasant smell. I recommend using air freshener once they clean the rooms. The breakfast buffet was quite acceptable, although dinners cost €24 per person without drinks… which I think is outrageous.