Marriott Boston Quincy

I have stayed here before and the check in process used to be good and fun. This year , there was a miscommunication with the booking team over the phone and the actual property front desk staff. The man at the front desk was rude , dismissive and unhelpful . He was focused on his phone and the computer screen and I couldn’t even understand him . He mumbled something about an app but couldn’t show me the app on my phone . I went home found my card and decided to cancel my reservation because be was so rude and dismissive . How do you call yourself a 4 star hotel with rude, dismissive, disrespectful front desk staff, Jeez at least pretend like you want to be there. He also stated/glared at my family member . The date was 2/3/2026, evening . I will not be staying here for awhile because of this . I was treated like garbage, look at the customer not the screen

Staying here feels like trying to sleep in a war zone. Because of the flimsy construction, every single sound is amplified. If someone walks overhead, you’ll hear it. If someone shuts a door anywhere on the floor, it reverberates through your room like a shockwave. The noise is relentless to the point where it genuinely sounds like bombs falling in the distance somewhere nearby all day long. The building is so cheaply constructed that the entire room physically reacts to it. The bed shakes. The nightstand shakes. Items on the table rattle. I would be lying in bed and feel the bed shake when someone shut a door down the hall. I stayed in room 664, and I did not get a single night of uninterrupted sleep. I was woken up multiple times, sometimes by housekeeping noise and several other times by doors in the hallway slamming. Despite sleeping with two different white noise machines running, it was enough to shake the room and jolt me awake. It was impossible to relax in the room during the day or take a nap. My body was constantly tense, bracing for the next crash, slam, or bang. There was no sense of calm or quiet at any point. The main culprit is housekeeping, and it is completely out of control. They clean rooms with the hallway doors propped wide open, turning the corridor into an echo chamber. As they clean, they are aggressively slamming everything from closet doors, shower doors, glass cups, toilet seats crashing shut, hangers clanking loudly. I could clearly hear hangers clanging together, toilet seats banging, and doors slamming from eight rooms down the hall, all from inside my room with the door closed. Even the common areas are a nightmare. The lobby regularly had two different music tracks playing at the same time over the speakers, dueling music competing with itself, creating an absolute cacophony. The only bright spot was the breakfast staff, who were super friendly and professional. If you value sleep, peace, or sanity, do not stay here. I have never experienced anything like this and would never stay here again.

Dear Keith, We're thrilled that you had a wonderful stay with us at the Marriott Boston … More