Mayfair Gardens

Went for new year 2025/2026 Group of 12 age range 13 to 73 Food was great big choice 10 minute walk to the harbour Great walks long the coast Entertainment was basic but when you're in a group you make your own entertainment New year's eve a gala night beautifully done Hotel was clean but the cleaning in the room was basically bed made I think they were short staffed Weather was sunny but really cold need to take warm clothes Luckily they had an in door pool We all enjoyed our stay and would recommend 👌

Staff really rood, the place was spotless, and the food was really good, so much choice, not in the best area but who cares I'm not stopping out there, I would recommend and I'd definitely stay there again

Pros: Very kind and friendly cleaning staff, very good food with a good variety, and a beautiful, well-maintained garden. The hotel grounds are green and pleasant, which makes the stay enjoyable. Cons: Unfortunately, our stay was problematic from the very beginning. Upon arrival, the hotel was not aware that our reservation was for 2 adults and 2 children – the children were not included in their system. We arrived late in the evening, the children were already very tired, and the check-in process took a long time, which was stressful. When we finally got to the room, we were disappointed, as it did not match the description shown on Booking.com. According to the booking, the family room should have included one double bed and two sofa beds. In reality, there was only one sofa, and a foldable extra bed was added only after the first night. One of our children slept on this temporary bed for most of the stay, which was uncomfortable. Throughout most of the stay, the hotel placed responsibility on Booking.com and did not offer a clear solution. Despite messages and requests, there was a lack of timely response. We were eventually referred to a guest relations manager, who turned out to be unavailable at that time. Additionally, children’s animations, which were listed in the schedule, were carried out only partially or not at all. At the very end of the stay, we managed to obtain a free late check-out, however this was our own suggestion, not something proactively offered by the hotel. Overall, the hotel has good facilities, very good food and lovely surroundings, but the handling of issues and communication with guests - especially families with children - needs improvement.