Mercure Wellington Abel Tasman

☑️Positive points: - Friendly staff. - Convenient location. ☑️Negative points: - In Room 711, the shower temperature cannot be adjusted properly — it’s either extremely hot or very cold. - The Wi-Fi was difficult to access. It required an access code, but no code or instructions were provided at check-in. ☑️Additional Feedback: I made two consecutive non-refundable, non-cancellable bookings (for October 22 and October 23–25). Due to the wildfires in Kaikoura on October 22, we were blocked from traveling to Picton to catch the ferry to Wellington. The situation worsened as the Cook Strait ferry was canceled on October 23 due to strong winds. These were clearly force majeure circumstances, and as a result, I was unable to stay at your hotel on October 22 and 23 — only on the night of October 24. I notified the hotel immediately after each change in schedule, yet the staff repeatedly claimed they “didn’t receive” my updated emails. What’s worse, when I mentioned several times that I had two bookings, the Manager who spoke with me on the morning of October 25 questioned me in a rather dismissive tone, saying: “You keep saying you have two bookings, but I only see one.” This clearly showed her carelessness and lack of attention in handling guest information. Only after I insisted that she check my email, where I had listed both booking numbers, did she finally admit that I indeed had two consecutive bookings. As a Platinum member, even with non-refundable bookings, I’ve always experienced flexible and considerate handling from other Accor hotels in genuine force majeure situations - such as flight cancellations or COVID disruptions. Hotels like Novotel Premium Da Nang (Vietnam), Mgallery Phu Quoc (Vietnam), and Ibis Umeda (Japan) have all allowed me to reschedule my stay as a goodwill gesture to loyal Platinum members. That flexibility and professionalism are exactly why I’ve remained loyal to the Accor group. However, at Mercure Abel Tasman Hotel, when I asked if I could reschedule my October 22 booking to October 27 (which I had already emailed about on the day we were stuck in Kaikoura), the Manager coldly replied that since my booking was non-refundable, “there’s nothing she could do" and insisted on following the policy without exception. Frankly, if other Accor managers in the hospitality industry reacted the same way - relying solely on “policy” even in proven force majeure cases - how many loyal customers do you think you’d be able to retain? And how much would that approach really contribute to Accor’s long-term reputation for loyalty and hospitality?

Cheap, central location, great value

The location is central, so you can explore on foot. The staff is extremely friendly and service-oriented.