Mitsis Rodos Village

The hotel itself is wonderful. Everything is refined and beautifully designed, with plants, pools, and 5-star décor, but the all-inclusive formula is a complete mess. The food is very average, with a very limited selection, and it doesn't even compare to good hotels in Turkey, which are cheaper. We've been here twice, but we definitely won't be back. For the same price, you can get much, much better hotels in Turkey. A big plus for the great drinks at the lobby bar – the bartenders are very dedicated. Delicious drinks, good coffee. Unfortunately, the pool and beach bars are a disappointment :( The indoor pool is available, even though we purchased the ultra-all-inclusive plan. :/

We chose Mitsis Rodos Village expecting a 5-star experience consistent with the Mitsis brand. While the hotel itself is visually attractive and well located, the service and overall experience fell significantly below expectations. From the outset, us being Mitsis Storytellers Members and Mentor Tier, communication was poor, with multiple pre-arrival emails unanswered. On arrival, the check-in process lacked basic guidance, and the room we were first given was not properly cleaned, with maintenance issues that required a room change. Unfortunately, similar cleanliness problems were present in the second room, along with a leaking shower that made the bathroom unsafe. The main restaurant offered very limited variety, with food often repetitive, overly salty, and greasy. Coffee machines were frequently empty or not working, and drink availability across bars was inconsistent, with basic items repeatedly unavailable. These were daily issues, not isolated incidents. Service levels were also disappointing. Ordered a complimentary Anniversary Package offered and even that was like they didn’t want to do it. Nothing like the “promo” couples post on instagram or other socials. Some staff appeared frustrated when asked for basic replenishments, and at certain outlets, particularly the beach pizza station, service was slow and at times rude, affecting multiple guests, not just ourselves. We raised concerns during our stay and followed up extensively afterwards. While management acknowledged shortcomings, the only resolution offered was future discounts tied to returning to the same hotel, rather than compensation for the stay already paid for. This handling of the complaint further diminished our confidence. This hotel may look the part, but based on our experience, it does not currently deliver the service, consistency, or attention to detail expected of a 5-star resort or the Mitsis name. Future guests may wish to manage expectations carefully. If you choose to stay at Mitsis Rodos Village, manage expectations carefully. The hotel looks impressive, but service consistency is an issue. Do not assume that emails sent before arrival will be acknowledged — follow up repeatedly and confirm everything in person. Check your room thoroughly on arrival, including cleanliness, plumbing, and electrical sockets, and report any issues immediately. Be prepared that a room change may not resolve underlying cleanliness or maintenance problems. If food variety and quality are important to you, note that the main restaurant options can be repetitive, and drink availability across bars is inconsistent. If certain items matter to you (fresh juice, specific spirits, coffee), expect regular shortages. Allow extra time at beach food outlets during peak hours, and be prepared for slower service and limited engagement from staff. Most importantly, if you experience issues, raise them early and persistently — but also be aware that resolution during the stay may be limited, and post-stay compensation is unlikely to be offered beyond future discounts.

We stayed at this hotel for a week, but unfortunately the experience was a big disappointment – especially the food. The hotel restaurants should have been booked before arrival, as getting a seat on site was really difficult. When we finally got to eat, the food was a shock and did not meet our expectations or the pictures shown on the hotel website. For example, the smashburger, Mexican food and souvlaki were all a big disappointment. The drinks served at the pool bars were also of a poor standard – the “Sprite” tasted mostly like soapy water. Only the drinks at the lobby bar were good. I can’t even call this a five-star hotel. The children’s pools looked nice on the outside, but the water was ice cold. Even though it was 35 degrees outside, our children didn’t want to swim in them at all. The rooms were clean and quite ok, but clearly in need of an update. The children’s play area was good, however. The biggest problem, however, was the food – you expect something completely different from an all-inclusive hotel. Greek food is usually wonderful, so it's hard to understand why they didn't focus on it. With such a poor quality of food, we would definitely not go again and will avoid this chain in the future. I cannot recommend this hotel.