mizuka Nakasu 5 - unmanned hotel -

I was worried after reading some negative reviews, but the email responses were polite and easy to understand. The room was also adequate for the price. However, you need to be careful when climbing up and down the stairs to get to the bed.

You absolutely should not stay here. 1. Reservation (check-in) System The person in charge of booking via pad is not Japanese and works from a location less than an hour away from the actual hotel. Naturally, if there's a problem, they won't respond. 2. Cleanliness Issues The most important issue is the poor cleaning conditions. I was booked in the third-floor, far left room, and the moment I checked in, the room smelled like a rotting corpse. I raised the issue with the hotel. A representative arrived an hour and a half later, confirmed the room wasn't usable, and requested a refund. However, because it was a weekend reservation, I had to rebook at another hotel for 1.5 times the cost, resulting in a huge loss in both money and time. 3. Refunds and Response I believe the business should respond or provide a solution when such a problem arises, but both the hotel and the reservation system were completely unaware, leaving the person who made the reservation with a loss. 4. Conclusion To avoid the same problems I experienced, you should think twice before booking here.

I will never stay here again. There is no front desk, and the check-in system is via iPad. Checking in was not smooth. When I checked in via iPad, it displayed a message stating that the accommodation tax I had paid had not been paid. It took over an hour for me to check in. I tried to contact the hotel via iPad, but the response was absolutely terrible. I also tried calling the phone number listed on Google directly, but the service was terrible. No matter how many times I called, no one answered. When I finally got through, they said, "They're busy, so they can't answer the phone." Since I couldn't check in via iPad, I asked to be let through to my room because I had small children with me. The iPad was inoperable, so I was repeatedly told to try again. Since I had paid but couldn't check in, and my children were exhausted, I requested a cancellation and a refund, but they refused. As soon as I mentioned the cancellation and the fee, they said they would give me the room number and room key number. We had no choice but to check into our room, but there was a cockroach in front of the room, murky water in the refrigerator, and lots of dust around the windows. The towel rack in the bathroom had a screw loose and looked like it might come off at any moment, making it dangerous for a small child. Everything was just the worst. While we were having trouble checking in, someone from another room came out and said, "This is a really terrible hotel." They told us they had already canceled and were on their way out. When we asked them for more details, they said they had been given a completely different room than the one they booked and that things had changed. I really never want to stay here again. I also want my money back.