Mountain Plaza Hotel

We really liked the hotel after its renovation. The location is convenient, the rooms are cozy, and the whole hotel is spotlessly clean.

Our stay at this hotel was unfortunately unsatisfactory. While the room was nice and clean, the beds were uncomfortable, so we all slept poorly and woke up with neck pain. The à la carte food was disappointing and very expensive. The salad was dry, and the portions were excessively large. The rib-eye steak was good, but the Zurich-style sliced veal had hardly any flavor. Overall, the menu consisted mainly of pork dishes, both at dinner and breakfast, such as cold cuts and Bolognese sauce, which was unacceptable to us. In the restaurant, the waiters and staff were very friendly, but they only spoke English. If we had questions about the food, we had to call in someone who spoke German. The hotel itself is visually appealing, but the staff didn't seem adequately trained. Communication was difficult because hardly anyone spoke German well, which frequently led to misunderstandings. A specific example of this was when we forgot our room key at the hotel. Due to language barriers, our room number wasn't understood correctly, resulting in the activation of the wrong room key. We went upstairs, discovered the key didn't work, and had to go back downstairs to explain the problem. Only then did we receive a working key. This was very frustrating, especially given the long wait times for the elevator. For rooms on the fourth floor, we sometimes had to wait three to five minutes. The elevator is very small; with luggage, it can barely fit two people. Since there were six of us, this was very inconvenient. The ski rental shop's opening hours were also inconvenient, as it was closed from 11:00 AM to 4:00 PM. Check-in wasn't until 4:00 PM and check-out was at 11:00 AM, which also meant a lot of wasted time and limited planning for our stay. Overall, we unfortunately cannot recommend this hotel.

I stayed at the hotel over New Year's and was very satisfied.