NH Amsterdam Zuid

I loved the hotel, especially the service we received from Herman during breakfast. He kindly attended to our requests, and everything he prepared was delicious. He's an excellent cook and a lovely person. I hope to return again soon.

Outside the city centre but still close to public transportation. Nearby restaurants and a supermarket. At times we experienced some noise from low flying airplanes.

I stayed at NH Amsterdam Zuid from November 14 to 22 and this was by far the most disappointing hotel experience I have had in Amsterdam. I visit this hotel several times a year and always expected a certain level of professionalism and security. What happened this time was simply unacceptable. One night we accidentally left a suitcase outside our room. By the next morning it was gone. When we approached the staff, there was no urgency, no real concern, and no willingness to help. We kept asking throughout the day if they had checked the cameras or made any effort to find out what happened. Every time the answer was the same vague line that they were still looking into it. Eventually the shift manager told us that they cannot check anything and that if we want answers we should go to the police. This was the official response from a hotel that advertises itself as high standard and located in one of the safest areas of Amsterdam. Instead of support or accountability, we got excuses and a complete dismissal of responsibility. We were even told that the hallways are a public area, so it is not their problem. I came to this hotel trusting that my stay and my belongings would be secure. Instead, I was left with the feeling that the hotel simply does not care. As a guest who stays here multiple times a year, I expected at least the minimum effort. Unfortunately, it became clear that the hotel does not respect its returning customers and offers no real assistance when something goes wrong. People considering this hotel should be aware that if anything happens to your belongings inside the hotel, you will likely be left on your own. The attitude, the lack of responsibility, and the unwillingness to take action were shocking. I will not be returning after this experience that for sure. NH you lost a returning customer!