Notebook Miami Beach

Be careful book a hotel room here. The only good thing is that is close to the beach. Meanwhile the rooms are not clean at all (there was hair on the bathroom floor and the bathtup was desgusting dirty. The night receptionist was incredible rude and not helpfull. And on top of all, there's NO Parking spot, thought the advertasement said the opposite. On check in receptionist told us he couldn't control the parking spot and for that there was none available. He than offer to charge us for a privite parking, right next to the hotel. We end up paying to park on the street. The worst hotel I've ever been

I love the notebook the staff is courteous the place is homey and very secure. There are cameras everywhere including infront your room doors. It has a nice view of the ocean and a very nice walk area. My room was very clean and you can book under your real name and for privacy they will accept a alias name on file. The parking is kind of a nightmare and you have to pay additional money for parking. Overall cool place

This hotel is completely unsuitable. Upon arrival, we were given a dirty room that didn't match the type of room we had booked through the travel agency. The bathtub was filthy and uncleaned. We were made to wait three hours for our room after check-in time, wasting the entire afternoon of the day and a half we were supposed to be there. There were cockroaches in the hallway, and room service was nonexistent—they don't clean the room from one day to the next. They don't provide towels, and when you ask for them, they say they're out and give you hand towels. The air conditioning can't be regulated, and when you ask for a blanket, they say they don't have any. Imagine sleeping in the middle of Miami, freezing cold at night! The manager told us he would refund part of the tax as compensation, but on the day of departure, no one knew anything about it. They told us we would receive it in two or three days, which turned out to be a lie. They refunded part of the deposit they take at the beginning, but not the tax that the hotel manager had promised. By the way, the taxes are actually an extra charge the hotel adds to covertly, since other hotels in the area don't charge them. As I mentioned, the manager said he would compensate us by refunding the taxes. The hotel is relatively well located, but completely unsuitable. The hotel staff are completely indifferent; they seem used to complaints (there were several other guests complaining ahead of us both days we were there), and the reception staff are unwilling to help or resolve anything. We will definitely never return to that hotel.