Novum Hotel Ahl Meerkatzen Köln Altstadt

We waited an hour and then were told our room had water damage… unbelievable. We were then moved to a hotel much further away and now have to take a 17-minute train ride to get into the city. Outrageous!

Everything is really nice Good breakfast good services good beds

The rooms are very comfortable, but unfortunately, one of the two older female kitchen staff members who cleared plates, etc., was incredibly unfriendly. I was simply filming the buffet, taking care not to film any people, but she snapped at me in a disrespectful tone, telling me that was enough. I was just filming the food because I was enjoying the buffet, which is a good thing, and she acted as if I had done something wrong. Even if filming food was forbidden, she could have told me in a friendly manner. Respect for others, especially as a hotel employee, should be a given. The receptionist, however, was very friendly, as was the staff member the next day, and I was even able to get hot water for cooking in the evening. I also think the policy of only allowing half an hour for breakfast is poor for a hotel where many people are on vacation and not just business trips. The breakfast room only has six tables, which is why they developed this concept, but then they should expand the breakfast room. On vacation, I want to have a leisurely breakfast and not feel rushed as if I have to go to work. Unfortunately, this time isn't enough for a relaxed breakfast. If breakfast were served for an hour, it would be perfect. The breakfast itself was delicious, though—eggs, two different kinds of rolls, vegetables, three different yogurts, fruit, and more were available at the buffet, and it was included in the price. The hotel is decorated in a unique medieval style, but because of the short breakfast time, I unfortunately wouldn't stay at this hotel again.