Oaks Melbourne Southbank Suites

An experience is one way of putting it. If you are thinking of staying here, I suggest you read a variety of sites before booking blindly. We booked via booking.com where you assume they are screening venues thoroughly. Clearly we doubt the quality of screening! Start with positive location and that's as good as it gets! If you are booking parking and driving to the venue, best of luck! We followed online map to the hotel. That took us to the Langham one street away. Benefit of doubt we called what we thought was the hotel via reservation tel # only to have an overseas call centre, from here it got worse, they told us we needed to enter via a side street, which had no detail, google took us to a sth Yarra street address, call hotel again where they eventually put us onto reception who gave us a random address (to a visitor). None of this was explained when booking. We eventually got in after an hour of driving around streets of Melbourne. The entry at rear side and set back with invisible signage until driving in front of it. When getting in eventually, underwhelmed is the only word, smelly dirty carpet in two rooms, a space that was clearly not as big as depicted online, kitchen at work has more amenity, dirty bathroom, lousy in room tv and WiFi, small beds, no laundry change. Highly disappointing, regret not checking online reviews, as there is definitely a trend. Accommodation does not present $400 a night vfm.

Dirty room, shower leaked, wasn’t comfortable. Internet was terrible, heater barely worked. And just to add to it they sprung me with a held deposit of $100 despite me spending $700 on the room. They did not have this noted on their bookings page. And now 5 days later I’m having to chase them for it because they haven’t authorised to return my money. Dodgy. Would not recommend.

The bedroom was nothing like the picture in the reservation picture. The terrace had not furniture - ||the beds were smaller than double - the carpet and furniture had stains - the bathrooms could only accommidate 1 person - very tiny. It was very dissapointing.