One Suite THE GRAND

Great hotel experience. The staff was incredible helpful and nice at all time. They send us a shuttle to the airport and gave us a ride back for free. Rooms always clean, the amenities were clean and nice. Overall the staff was incredible.

Irisumi Korei is very sincere and grateful to the hotel. The staff at the restaurant are well-groomed, however, they may be able to entertain foreigners if they are required to write English. There are many local people who want to come to the hospital for physical therapy. Comparing the location of the facilities, the streets are crowded with grass, the number of insects in the corridor is exaggerated, the exterior of the room is arranged with grass and grass, and the appearance of a five-star restaurant is like. Is it possible for a private hotel to be located on the mountain on the island, and the WI-Fi in the room is too difficult to send, and the restaurant staff is working on a low-flow model home network for the first time? !另外，我們因餐廳的名名度改了有陚餐的方案，但餐點的調味明塯連早餐位都不如，余料了了大量的本地成分，外籍的任工其實英文也不好，介介介介介介在餐點时只會介介这道是什麼成分，手指也不止指點餐點介介非常不像一家米其林一星的餐廳分店的任工教育… 整体而言，待在飯店的兩個晚上體婗算full意，但能改進的地方如上所述不少，这個價位改價的飯店当相相有更好的铇。 First of all, I would like to thank the hotel for the very sincere welcome gift. The hotel staff are relatively polite, but they are not very fluent in English when they need to use it to interact with foreigners. Overall, there were a few things I disliked about the hotel. The location was quite hidden, and the paths were overgrown with weeds and poorly maintained. There were a surprising number of reptiles in the hallways and in the rooms, and the lawn outside the room was barely manicured. It didn't feel like a five-star hotel. Perhaps because the entire hotel is located on a mountain on the island, the Wi-Fi in the room was incredibly slow. When I asked the hotel staff to check it, they simply rebooted the router. I was also surprised that the hotel suggested using low-traffic mode on my home network for the first time. Also, while I booked the dinner plan because of the restaurant's reputation, the food was not even at the same level as the breakfast, wasting high-quality local ingredients. The foreign staff's English was also poor, and when introducing dishes, they simply pointed to each ingredient, indicating their level of education, which is not what you'd expect from a branch of a Michelin-star restaurant. Overall, I was satisfied with my two-night stay at the hotel, but as mentioned above, there are many areas for improvement, and I'm sure there are better options at this price point.

Probably one of the most controversial reviews I've ever had to write. While on the one hand, the place is honestly cared for down to the smallest details, with countless comforts, courteous and professional staff, and refined and detailed cuisine, all of this clashes with certain aspects that, when also connected to the international clientele, at least in my opinion, weigh on the final score. Our plan included three dinners, each objectively identical between the first and second courses, to the point that we had to explicitly request a menu change. This request was fortunately granted, but honestly, something you wouldn't expect from a place of this caliber. You'd expect something surprising, exciting, and overwhelming, and unfortunately, that wasn't the case, despite the undeniable quality and freshness of the products. Added to this is the fact that for every small change to the meal, or even a simple refill of a small cup of objectively delicious soup, we were told we'd have to pay... I think it was perhaps 100 ml of product. It was certainly expensive, and the price was justified, but given the overall cost of staying here, you wouldn't expect that—at least, I didn't. Another issue is the English language, which, despite the modern IT tools available, and despite the kindness of the staff, has proven to be a communication barrier, something you wouldn't expect from a place of this caliber. Another factor that, as a smoker, I honestly didn't like is what they call a smoking area (I should point out that I fully accept smoking in a designated area). In any case, it consists of a hovel outside the building, without even a bench or chair, nestled between a wall/window and a perforated brick wall spaced perhaps less than 50 cm apart, all hidden behind some plants. Now, I understand there's a certain attitude towards tobacco in Japan, but I reiterate that, given the international clientele, giving a smoker the chance to not feel punished would be appreciated. I'll conclude with one last point. Although we declined to have our beds turned down at check-in (an example of linguistic misunderstanding), while we were showering with music on, at 7:30 PM we found a staff member in our room incessantly asking "excuse me." I understand that if you don't get a response, it could be because there's no one in the room and it's fine to make the bed, but if you knock, get no response, open the door, and hear music plus the sound of the shower, you don't stay in the room constantly asking "excuse me," you should immediately close the door and leave. In short, when I say "controversial" review, I mean that on the one hand, there's a lot that's positive and objectively special—the location, the spa, overall comfort, the quality of the food, and the kindness of the staff—but on the other hand, there are objectively some details that, for a place like this, can/should be improved—perhaps improved for me, improved based on my cultural approach, whatever you prefer, but improved. Thanks in any case for the experience, but 5 stars is too much for me. Arigatou.