Palazzetto Madonna

I'm torn on this review. Torn because I think this hotel deserves 3 and not the 4 stars i've given it but the staff is so helpful, kind, and results-oriented that it was hard to actually give the hotel the rating it probably deserves. First, the good. As mentioned, the staff is extremely kind and helpful. We had a number of requests which they were helpful in sorting and were always happy to do so. We really could not have been more pleased with the service from them. From the gifts we recieved for new years, to their accommodating our room changes and other special requests, they really made our stay as comfortable as was possible. Now, the bad. Frankly, the rooms just are not worth the price. This hotel is charging just under what some of the grand hotels on the Grand Canal are charging -- think of places like Palazzo Stern which is just 10-15% more expensive depending on the day. The Madonna cannot compare to a hotel like that and yet is charging similar prices. As one reviewer below noted, and I agree with, the hotel is trying to be something it isn't. Case in point, we needed to change our room from the floor zero because of the noise which echoed down the hallways from the kitchen prep team at 6am. The staff was happy to accomodate our change to another part of the hotel connected to the courtyard but this room too had a number of issues. First and foremost the bathroom door (which is transparent) would not close as it had come off its track. Second was the smell which was emanating from the shower drain. Clearly someone did not properly install a P trap on that line. Though the room was tastefully updated at some point, it was obviously beginning to show its age. Nevertheless, we found the rooms themselves to be very clean and well taken care of if in need of some updating. Additionally, the location is fantastic and there are great restaurants in the neighborhood. All that said, I would not revisit this hotel at the same price point and would recommend management to address the issues with the rooms and to reduce prices until they have done so.

We were assigned a deluxe room on the first floor, without an elevator, in a sort of annex across the internal courtyard. The room was tidy but a bit dated, and to access the breakfast room, you had to go outside, which isn't very pleasant in the winter. The bathroom was a bit smelly at certain times of the day. The mattresses were excellent. The breakfast was very generous in terms of savory options, but not particularly satisfying in terms of sweet options. Excellent location, very central yet quiet, very close to two of Venice's gems, the Scuola di San Rocco and the Church of the Frari, and just a 10-minute walk from the train station and Piazzale Roma. The staff were very friendly and helpful.

This hotel is very nice, staff attention wonderfull. We enjoyed our stay