Peabody Memphis

My husband and I have stayed perviously at the Peabody and were looking forward to spending Christmas with our granddaughter there again. Our previous experiences have been so nice we were expecting that same level of care and attention again. Sadly, we did not receive the same service this time. We were so disappointed as we had told our granddaughter how delightful the Peabody was. I would have to say the only thing Grand about this beautiful and historic hotel is the building itself. The staff within were sour and downright rude. For some reason, almost all of the female staff were exceptionally unkind. It just felt like I had been punched in the stomach. Why were these women so hateful ?? They acted as if they were superior and couldn’t be bothered. The one young lady I must point out to the owner, I do hope you see this, was Miss Lena ( I may not have the spelling of her name correct). She was our server at the Christmas buffet. Oh my goodness, she was so gracious. For the most part, the other female staff, those at the front desk and in the pastry shop to be specific , were hateful beyond anything I've ever seen at such a nice hotel. When we checked out I asked to speak to the manager and was told one was not on site , that I could leave a message. I asked why no one at the front desk greeted us upon arrival , why no one smiled or even looked at you when you spoke. Upon checkout, the same thing. We traveled quite a distance and spent a good deal of money as we stayed 3 nights , not to mention 2 nights on the road in other hotels . We bought cocktails, ate at the restaurant in the hotel, bought pastries, purchased gifts in the hotel shops, dined at the Christmas buffet. All to be treated as if we were a bother in some way. We will not return to the Peabody. I wish our granddaughter could have witnessed what we once encountered at the Peabody and I wish people could just be nice, especially when it’s their job to do so.

Stayed recently for my daughter's 11th birthday right before New Year's. You can literally step out onto Beale Street from the Peabody. But who even wants to when staying inside is so beautiful? Service was beyond awesome The room was beautiful, the bathroom was not too small but perfect sized. They left a birthday cupcake in the room to greet my daughter. It was the most beautiful hotel,the best stay and a memory I will keep the rest of my life, tho I hope to return many times. Would recommend a million times. It was awesome and we felt completely safe The hotel smells absolutely delicious!!!!!

Great hotel must visit to see the famous March of the Ducks. Would have been 5 stars however when we visited the SPA was closed and that sadly was not communicated at time of booking also value for money must be taken into account.