Primero Hotel

Awful experience Our booked room was not available and we were sent to another hotel, which was far worse: old, dirty, noisy, and poorly maintained. This clearly felt like overbooking. The situation was handled in a very unprofessional way. The next day, the room was still not ready as promised. Payment was accepted only in cash, with no receipt provided. Staff was rude and dismissive. Breakfast was served in a windowless basement with no ventilation and very poor food quality. Strongly do NOT recommend this hotel.

Terrible experience at Primero Hotel. We arrived around 9 PM after an 11-hour flight and were told our room was “dirty” and unavailable, clearly due to overbooking. We were sent to another hotel that was much worse, old, dirty, noisy, and completely unacceptable. The staff member who escorted us didn’t even know where the hotel was and couldn’t use Google Maps. The next morning, our room at Primero was still not ready, despite previous promises. After arguing, we were briefly given a single room just to shower. We paid in cash, they didn’t accept cards, and no receipt was provided. Staff was rude and unprofessional. Breakfast was served in a windowless basement with poor ventilation and low-quality food. One of the worst hotel experiences we’ve had. Do NOT recommend.

AVOID THESE SCAMMERS AT ALL COST!!! Our experience at Primero Hotel was absolutely terrible and unacceptable. We arrived at the reception around 9 PM after an exhausting 11-hour flight, only to be told that we could not stay at the hotel because our room was “dirty and not cleaned yet.” It was obvious that this was a case of overbooking. Instead of taking responsibility, they sent us to another hotel “down the street.” The situation became even more unprofessional when the staff member who was supposed to guide us did not even know where the other hotel was and was unable to use Google Maps. We had to lead him ourselves. This alone says a lot about the level of professionalism. The alternative hotel (Grand Naki Hotel) was awful and far worse than what we had booked. It was extremely old, dirty, and poorly maintained. The walls were peeling, the room felt neglected, and the noise from the street was unbearable. This was not at all what we paid for or agreed to. The next morning, we returned to Primero Hotel. Despite having agreed the night before that our room would be ready in the morning, we were once again told that it was not available. This confirmed that we had been lied to. After arguing with them, they finally offered us a single-person room just so we could take a shower and rest briefly, until our “real” room would supposedly be ready in the afternoon. Completely unacceptable. We paid in cash because they did not accept cards, and they did not provide any receipt. The staff was rude, dismissive, and treated us very badly throughout the entire stay. To make things even worse, the breakfast was terrible. It was served in a basement room with no windows and no ventilation. The space felt suffocating, and the quality of the food was well below average. Overall, this was one of the worst hotel experiences we have ever had. I would never return and strongly do NOT recommend this hotel to anyone.