Protea Hotel By Marriott Lagos Kuramo Waters

A nice place to visit

Good

this hotel's management is beyond poor/ it is shocking it's a Marriott brand, made me want to leave Lagos early which is a great vibrant city. lobby/bar are great. hotel staff are generally extremely helpful and friendly. dining staff and chef are exceptional and great. only reasons I didn't immediately check out after first couple of days. ownership has completely failed to ensure there is effective management or that staff receive adequate training to do their job. experience was so poor I refused to allow others to stay there who I booked at encanto lodge nearby and had 100% better experience than me. when I complained of not having hot water for a week and wanted a discount for that week, front desk laughed - obviously not having been trained well in dealing with guests. eventually I was given a complimentary night after I went back to reception to follow up the next day. problems: inadequate light in first room I was in, so that I couldn't see well for some days, had to insist on getting an additional lamp or light bulbs and was given an explanation that staff would have to go to the market to buy some bulbs floor was extremely dirty and obviously not clean. my feet were very black after walking around in room unpacking for 30 mins. had to complain twice and ask for floor to be cleaned and it seems staff were not equipped with an actual mop to do the job so there was improvement but not resolved water in shower was an issue, just a drip and not hot for a week. after multiple complaints had to demand to speak to manager and even after that it wasn't resolved. was moved to another room eventually after a week and even then had to complain again after which I finally was able to have a hot shower. booked a meeting room and instead of adding it to my hotel bill my meeting was interrupted several times to make payment earlier. so we didn't make any other meeting room bookings since expensive and inconvenient. bed was against curtain which was strange only to discover a balcony door which it seems the hotel discourages guests from using due to it overlooking a homeless community leaving in tents. this cannot be helped but the guest should be told there is another door in the room and not hidden from the room occupant. this caused me a lot of anxiety as I felt the room may not be secure breakfast is great but limited options for people who eat fish. same menu every day/should be some changes so guests want to stay longer. staff should not be made to look as if they are rushing guests so that staff can serve themselves breakfast at end of breakfast time ironing board I was given had cover holes and there was no excuse for this, it's just a hotel that can't be bothered gym is a very small unattractive room in back of hotel without basics like a mirror, TV or water so that you will not want to work out there at all the pools floor is brown so it's unclear if there is moss or the tiles are just discoloured. as I didn't want to take a chance and get sick I didn't use the pool at all booked for 3 weeks and if possible will check out early.