Quality Inn & Suites Carthage, MO

Worst place I've been don't go really mean people and dirty hair brush under the bed it was bad and I do not recommend this hotel and you might have hot water and you might not and heater was still in the hall way also I read another person's rating and yes heater still in the hallway

I never really have a lot of good things to say about hotels, But this hotel truly won me over. The checking in process was extremely fast, The customer service was true southern hospitality. It’s very quiet here no loud noises, Management is quick to respond to any and everything. Toby the GM was amazing and had a very unique southern hospitality charm, Hailey the front desk clerk was sweet amazing funny & very professional & had a cute southern charm about her the GM’s son was amazing as well and very professional. Rooms were super clean, Bathrooms were exceptionally above and beyond clean, My car was safe in the parking lot, There breakfast in the morning had plenty of options to choose from, The indoor pool was amazing. I can not wait to return in September I have already booked my room with the same hotel. I had a king suite and let me say OMG amazing comfortable roomy & that jacuzzi tub was very relaxing. I had absolutely zero issues here and I can honestly say I am very extremely impressed and I say keep up the amazing work ya’ll truly are amazing & Made our stay an absolutely amazing trip and can’t wait to some back in September. Ya’ll are the very first hotel I have ever given 5 starts to.

I stayed 2 nights, December 23rd and December 31st. I went up to the front desk for checkout the 23rd and asked to speak to the manager. I was told she wasn't available. I proceeded to give some constructive criticism to the team member. I am a property manager for low income housing and just because this is an older hotel, doesn't mean it's not beautiful. The woodwork, front entrance, stairwell....all beautiful. It has SO much potential. However, the pool definitely was not chemically safe given the color, the AC in the unit was broken, the toilet tank wouldn't fill with water, it was dirty (vents, doors, walls and floor boards not cleaned in years) a stain on the white bedding, no shampoo, broken towel rack and tp holder and a large brown stain on the shower curtain. The entry to the building I came through had drywall mess, boards, trash, dirt/leaves. I told her that I would be back on the 31st for my reservation regardless but thought that leader to leader, all that takes to change ordinary to extraordinary is that little extra ;) The gal took notes and I left. When returning the 31st, I was put in the same unit and I asked if the AC had been fixed and she said there were no notes for repair. I asked for a different room. This one was worse. The curtains wouldn't close, there were what appeared to be blood stains all over them, registers were dirtier in this one, the door to the bathroom had stuff all over the front and back, there was a strange yellow discoloration on the bathroom walls, floor was filthy, shower head barely spewed out water, the kleenex box had toothpaste and other gunk all over it and I couldn't tell you when it would have been dusted last, the walls in the bathroom had things spilled on them, mirror was dirty and the mattress had a spring sticking out of it I knicked my finger on. I used a hot, wet wash cloth and wiped up parts of the bathroom walls and door to see if would come off and it did. It is just a matter of rushing and not caring. There was extremely high vacancy there so I suggested to the front desk, maybe deep cleaning 5 units every day until they are all done, then it's just up keep, would be an idea to have a meeting over. Something vinegar and dawn dish soap would easily fix. However, all the staff I met were wonderful :) I took several photos to share and I am unable to upload them. I continue to get an error.