Quality Inn and Suites

Made our booking with Expedia which we’ve used dozens of times without any issue. The front desk manager, Lou was horribly rude and hard to deal with. For an established chain I would’ve expected a much more accommodating stay.

Good friend told me about this toilet, told me they dealt him dirty then tried to justify there garbage. never stay here. goin to stoon next month gonna avoid this bedbug ridden place like the plague.

Booked this "Hole" on Booking.com, for the Hardy concert in Nine Days, Life happened with small children and can't make the concert or the hotel. When I tried to cancel Booking.com reached out to them after we hit a "Non refundable" roadblock to see if they could make an exception since it was an unforeseen issue that arose. Hard No, no refund, even though the reservation isn't for another NINE DAYS yet, where they could easily sell the room again considering its 5 minutes from a major concert. Tried calling to plead my case and the front desk agent flat out said, "No, we won't even consider it." and when I asked to speak to the manager since I'm already very stressed out and his attitude wasn't helping, he flat out refused to transfer to the manager, so getting more irritated I asked for the contact information for their head office, where he flat out told me he wouldn't let me talk to anyone else. I tried, VERY hard to maintain my composure and while my frustration was clearly evident I managed to refrain from yelling or cursing or anything else. This hotel, and management system, in times like these where something as wonderful as a Christmas Present to my wife has not only proven to be unfortunate that we can't go to the concert but now we are out the cost of the Hotel which wasn't cheap. Less an irritation about the money, more about how someone in the hospitality business can have such... Glowing "Hospitality." I spent 5 years working for Ramada Hotels, and if I ever treated someone the way they treated me I'd have lost my job on the spot. Won't ever be staying at this hotel again (Yes I've stayed there before, usually was a good visit) And to answer the "Reply" below, you're damned right I was already frustrated, there was no effort to discuss the situation, and its good to know that after my 79 year old mother took a spill and fractured her ankle and was no longer able to watch my underage children and I had to cancel my trip that THIS is your stance on it. Absolutely no reasonable steps taken, and especially after it was not made clear in the reservation that the hotel would be NON REFUNDABLE, what the hell hotels still even do that? Particularly in this day and age and for a situation you could have EASILY rectified and not even have lost a penny. But instead you make someone else lose their pennies for something out of their control and then have the audacity to not even treat them like a person. Also I never said I know influential people, I said I know a LOT of people, theres a difference. The deal is, your customer service SUCKS. there is no empathy, not consideration for the people who keep your place in business, instead you shut your doors and lock them 24/7 and your managers won't even speak to people who are obviously in a situation? Not even the willingness on the Managers part to speak to me and explain WHY ya couldn't/wouldn't fulfill my request? Has nothing to do with whether or not your front desk agent was following the rules, from minute ONE he was like talking to a brick wall and made me feel like my issues were meaningless to your organization. THAT should have your entire hotel shut down if thats how you treat people. NINE... DAYS... NINE... Plenty of time to resell the room, which I'm sure ya will and get double the money, very American of ya :)