Quality Inn Saint George South Bluff

I’m very disappointed with my recent stay. On the first full day, I spoke with the manager in the afternoon about several concerns. She told me she would apply a discount and call me back within the hour. I never received a call. Around 6:00 PM, I followed up with the front desk, and they seemed surprised that she hadn’t contacted me. The staff member said he would text her and that she would call me from her personal phone. She never followed up. Beyond the lack of communication, there were several facility issues. The bathroom sink in our room would not drain properly. The breakfast drink machines were out of service for the entire stay and were never replaced with any alternative options. When I asked about drinks, I was directed to a bucket of water in the main lobby. That was the only option available. At a minimum, the hotel could have gone to a store and purchased something simple like orange juice for guests rather than offering no real beverage options. Additionally, the hotel’s phone recording advertises a heated pool, but the pool was far from heated. It was extremely cold — more like a cold plunge than a heated pool. Between the unresolved maintenance issues and the lack of follow-through from management, this was a very frustrating experience. Unfortunately, based on this stay, I would not recommend staying here! Update in response to management’s reply: I never requested a full cancellation or refund from the menager Rena, I inquired about a rate adjustment. Rena said she would contact Expedia and call me back within the hour to help me with this, and later that evening I was told she would call from her personal phone. I did not receive either call. Additionally, no alternative beverage options were offered while the breakfast machines were out of service so her statement is incorrect. Ask all the other guests staying there. I also respectfully disagree with the suggestion that I was discourteous. At no time did I raise my voice or use inappropriate language. My review reflects exactly what occurred during my stay.

The best part of this stay was the staff. As far as the room was concerned. Getting into the room was a magic trick. Have to hold your key just right for the sensor to trigger. Once we were actually in the room not sure anything but the bed worked properly.the bathroom fan glitched and would turn on and off on its own, the bathroom faucet handles were backward, the recliner chair was broken, couldn’t even open the foot. The microwave was missing the knob to turn it to cook from defrost was gone. Walls are paper thin to the point where you could hear the neighbors plain as day. There was mold growing in the crack of our door. The pool heater was broken, there were no towels in the towel room for the hot tub. But staff was very friendly!!

This place is so outdated it's disgusting!!! The rooms are very small, extremely poor lighting. The bathroom doors rub on the door casings when opening,closing. Bugs running rapid in the room!! The free breakfast is a total joke!! The whole dsmn place should be SHUT DOWN and a COMPLETE OVERHAUL!!!! Do yourself a favor and find a different place to stay!!!