Quentin Hotel Golden Bear

I had the worst experience of my life. I was staying at this place and, as in any other hotel, I left my personal belongings in my room. When I came back, the housekeeping staff had thrown away and taken my belongings, including my passport, iPhone chargers, Apple Watch charger, house keys, souvenirs I had bought the day before, a charger case, iPhone wired headphones, and other items worth over €100 — including my passport. They claimed they thought everything was trash and therefore threw it away because it was in a Starbucks bag. This happened on Saturday night around 8 p.m., and no staff member was able to provide a solution. I tried to contact the manager, but I was told they were unreachable even thought it’s an emergency? I was supposed to travel to Germany (where I live but I come from another South American country) the next day, but I had no passport. I went to the police station that night to report the missing items, but it was apparently closed. I returned the following day, as instructed, and filed a police report since I had received no response from any hotel supervisor. I needed this report to apply for a new passport at the embassy of my country in Amsterdam (a real paperwork!!). After I obtained the police report, I asked the hotel if they could try to recover my belongings from the trash since they claimed they had thrown them away. Hours later, a man arrived with my “trash” in a Starbucks bag containing all my belongings. I honestly don’t know what to think. Were they planning to keep my things? They never explained where my belongings had been stored. If my passport had not been in that bag, would they have kept everything else? I had chargers, personal items, and even my house keys. On top of that, one morning around 8 a.m., staff entered my room while I was sleeping. I reported this to the front desk, but nothing was done and no explanation was given by a supervisor. After that, I felt unsafe and couldn’t sleep peacefully, constantly worrying that someone might enter my room again. I paid for a private room, not a shared hostel. Additionally, the room was freezing cold the entire stay, and I ended up getting sick. My weekend in Amsterdam turned into a nightmare instead of being peaceful and enjoyable. The staff barely spoke English, which made everything even more difficult. If I hadn’t caused a scene, I honestly believe they would have kept my belongings. Without that “trash”, I wouldn’t have been able to even enter my own home, since my keys were taken as well. To this day, I have received no apology from anyone. I strongly recommend avoiding this place!!!!

Deeply disappointing stay. As an LGBTQ+ traveler, I felt noticeably unwelcome from the moment I checked in. The staff’s attitude toward me was cold and uncomfortable enough that I ended up avoiding the front desk altogether. Combine that with a run-down room and awful noise levels, and this place became an instant “never again.” Would not recommend to anyone, especially those looking for an inclusive environment.

Absolutely awful. My room smelled like ancient mop water, the walls were paper-thin, and the “amenities” looked like they were bought at a garage sale. Staff seemed burned out and rarely available. I couldn’t check out fast enough. Hard pass.