Radisson Blu GHR Hotel, Rome

My wife and I had been planning our trip to Italy for over a year and decided that the best way to see the country, was by cruise ship and stopping in the cities that we wanted to visit and then taking notes of where we would return to spend more time! We stayed in Venice for a few days prior to getting on our Norwegian Cruise Ship, and then wanted to extend our stay in Rome for 2 nights once the cruise was finished. Norwegian’s choice for us in Rome was the Radisson Blu GHR. We arrived at the Hotel prior to check-in, around 10 am. We were greeted, checked in and told to leave our luggage in a meeting room where it would be safe until our return and when our room was ready. A email would be sent out once the room was ready, which would never be received. With our luggage assuming to be safe, we hopped in the Free Hotel Shuttle, where they dropped us off near the Spanish Steps and then picked us up at the prearranged time. The Shuttle Drivers were there at that time and were helpful in where to go and what to see in the time we had. The trouble started when we arrived back to the hotel and went to get our luggage and found people wandering around the “secure” space where we left the luggage. Then, after being directed to our room by the front desk staff, we were pointed to the direction to find the room ourselves, but most disheartening was when we arrived at our room and opened the door, our Superior Room, it turned out to be a very small room with 2 single beds. While it was laughable at first, what became unexpected was when a Porter opened the door delivering luggage with 2 more people. When we all laughed and then went back to the front desk, we were told that a mix up occurred and we were given the wrong room. How that could happen is unknown, but it did. So we were then given another room, which turned out to be even smaller, with a double bed, which would be barely large enough for us, especially since we had requested a King Bed, but was told, “this is all that is available!” To make matters worse, the room was a handicap accessible room with a large walk in shower, which when used, the rest of the bathroom became a swimming pool drowning in water. Since around the sink there was no place for our toiletrie bags, they were on the floor soaking up all the water. Not a happy place at that moment. When I mentioned that to the Front Desk they said that they would send some extra towels to help soak up the water. On that first night, I had also asked if I could get some ice for our room, and right away the Porter who was near the Front Desk was happy to help and brought me a bag of ice, however, on the second night when I asked for a bag of ice, I was told that none was available but if I wanted to check with the rooftop bar, they may have some available. Service provided? None! I will say, that the service of the Shuttle Drivers and the Breakfast Room Team were extremely helpful to all. The breakfast food was excellent and was plentiful and hot, with healthy selections. The slide show was extremely informative without any audio, it was visually stunning, you could hear in the room, “oh, I want to see that today!” The only thing that I would say is nice at the Front Desk, are those candies that are on the counter, I was there enough and had a few to help soften my delivery of more bad news. Those persons who are the Frontline People are supposed to be the ones welcoming with open arms, not pointing fingers at where to go and what to do. We will be returning to Rome, will it be at your property, probably not!

Professional and competent, well done.

High-class hotel, excellent breakfast, and there is also the possibility of meals in the evening