Ramada by Wyndham Niagara Falls/Fallsview

Hello Forex, thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet expectations. Your comments have been shared with our team so we can address the areas mentioned and improve our service. We … More

Terrible experience at this Ramada. I travel often so I’m constantly staying in hotels. This was by far the worst. I’ve stayed in cleaner and nicer MOTELS. First of all, I payed for a city view king room, and I opened my curtains to a view of the nasty back parking lot. The bathroom was absolutely disgusting, grime all over the shower, stains all over the floors and around the toilet. The bathroom sink was CRACKED IN HALF. Also, the bed sheets were definitely not cleaned, there was hair all over underneath the covers. Stains all over the couches and carpets in the room. Just disgusting, for the price you pay, do not stay here go elsewhere. Also get ready to be dinged with tons of extra charges once you arrive. UPDATE: I called them just now, and they said I should have told them while I was staying there. Therefore they can’t do anything for me. They said “Next time” and hungup the phone.

Do Not Book This Hotel With Children We booked this hotel as a surprise for our kids. It was supposed to be an easy, budget friendly family night away. Instead, it was one problem after another. Within minutes of arrival, we walked into a public washroom with a dried bloody footprint that had clearly been there for some time. This was not a small spot. It was obvious and disturbing. We reported it and tried to continue. The pool was the main reason we booked. It was completely unusable. This was not just an unheated pool. We were later informed this was a known issue and that the pool room, which is entirely windows, had no heat at all, making it feel like being outside in January. This information was disclosed only after we were told maintenance would fix it and after waiting. The arcade did not work. The token machine was broken. We were told to use coin operated games instead. Each game costs two to three dollars. With four kids, that adds up quickly. We attempted to withdraw cash. The ATM was also broken. The TV in our room did not work. Every channel was a black screen. Calls to the front desk went unanswered. Despite paying facility fees and $25 for on site parking, we were forced to leave the hotel with four children in winter weather just to keep them occupied, then pay again for parking elsewhere. The night before checkout, we were told a manager would be in the next morning to help compensate. In the morning, we were told no manager was scheduled and to send an email. Even the advertised Starbucks coffee in the lobby mini mart was broken. This hotel charges for amenities that do not function and discloses known issues only after guests arrive. For families, the low price is misleading. It does not save money. It creates stress, extra expenses, and disappointment. Avoid this place and book somewhere else.