Residence Inn By Marriott Nashville At Opryland

Stayed here with some friends while traveling and was impressed by the hotel and staff. When we first checked in, we were warmly greeted by the ladies at the desk, Amy and Monica, were beyond helpful and kind. We had never been to Nashville, so we asked their opinion on restaurants, shuttles, and things to do. Not only did they take the time to give us a few different suggestions so that we could find something tailored to our tastes, but when we apologized for asking so many questions and taking up their time, they made sure we knew that it was their pleasure to help and not an imposition at all. Next we arrived at our room to drop our bags so that we could get dinner and.. yall this room!! Neat little kitchen area, and no 2 burner only setup, either! Full stove and fridge, microwave, and dishwasher. They even supply dishes, silver, dishwashing detergent, etc.. everything we would need! The room had multiple places to plug in USB chargers which was great considering we were 3 gadget nerds with multiple devices each. There was a desk area, a couch and a 2 seater dining table providing plenty of seating. The king bed was in a separate room with a door and neatly made with extra pillows and bright, clean white sheets and duvet, a closet area with iron and ironing board, hangers, and plenty of space for all of our stuff. The bathroom was fully stocked with soap, shampoo, towels, etc and was sparkling clean. We felt as if we were in our own apartment!! After a tasty dinner, we returned and grabbed some snacks for later from the market, and again was greeted warmly by Amy and Monica, who asked how we liked the restaurant and if we had decided on where we would be going the next morning. I told them and asked the quickest and least congested route since the person driving was not comfortable in Nashville traffic and was given the local secret shortcut.. these ladies are truly all-purpose and a great resource for your guests!! Not once during our stay were we not treated like family by the whole staff! We were always greeted with a smile and they remembered tidbits from conversations and followed up to make sure our stay experience was top notch. We will ABSOLUTELY be back and stay here with these amazing ladies (and gentlemen!) Although we never had any issues, we did witness the maintenance guy, Adam, I believe, converse with a guest over an issue they had in their room and, like the ladies at the desk, he was nice, knowledgeable, and determined to make the guest happy during their stay. Thank you all for what you do for your guests. You give The Residence Inn, Marriott, and Nashville a good name!

Advertised working indoor pool and this was not the case pool was broke never was notified. Manager said I could walk to the next hotel and use the pool at that location. Remember it's in the 40's end of October almost November 1st. Called corporate spoke to some guy he was very rude offered 10,000 points Which is less than a half a night stay. Future reference for the place of business update your website or discount your rooms when certain amenities are not working.

This Hotel is amazing,,,,,the room was spacious and the staff was amazing and friendly. They understood and accepted me,,my wife and our special needs son..We will definitely go there again