Residence Inn by Marriott Rehoboth Beach

We just checked in today 10/12/2025 for a small getaway celebrating our anniversary. I had to do housekeeping myself. I went to the front desk to get towels to dust the headboard off, the bedroom television and stand were filthy. The vent in the living room space had spider webs on them. The floor wasn’t vacuumed. I have pictures that I will try to post. Don’t feel comfortable at all, here for two nights.

HORRIBLE!!!!! I’ve been a Marriott member for about 4 years and due to their rewards I only stay at Marriott properties. I usually love my experience with Marriott but this may have been my last booking with them due to this assenine property. From the second I walked in I was greeted by a less than friendly front desk host, and had to ask for my member perks when usually it’s automatic and they thank you for being elite member- none of that was done but I didn’t think too much of it. Went to check out room and realized that gave us the wrong room. I called the hotel number at 3:14 an hour before we arrived and spoke with a woman on the phone about a queen room with two beds as I only saw king on the app (where I usually book), she informed me that since I was a member she would check and see if they had two queen beds available. She came back and said she had good news and was able to book the queen room with the same member rate as the king at 209.00 per night. When I told the manager Russell there he told me they didn’t have the room available and that it wasn’t his fault that she told me that on the phone because it had nothing to do with their property. Mind you I called THEIR hotel phone number directly l and was apparently transferred to somewhere outside of the country per the hotel manager (which I didn’t know at the time). As a customer that called the right number I asked him how I’m supposed to know that I’m not speaking to the property directly and he said “I’m telling you now”. After you’ve already charged my card and I’m in the hotel with an issue how is that helpful? He proceeded to act like he was doing me a favor by voiding my card for the hold even though their company is the one that told me incorrectly information as we would have went to another hotel. Then I asked him to please transfer the deposit to the Marriott up the road because we can’t afford to have a 500 dollar hold while also having to book a new hotel now. He kept telling me how it’s the credit card company and not him but then proceeded to say he would “see what he can do”. He goes on to book the hotel up the road then proceeds to try to charge my card a NEW deposit for a different Marriott hotel after I just told him I couldn’t afford another charge. This was 20 minutes after our original conversation so he had me waiting for an extra 20 minutes just to do what I asked him not to in the first place. The entire time he acted as if he was doing me a favor and taking NO accountability for what happened and blaming anyone but Marriot. I even told him as a member I only stay at these properties and expect more and he shrugged his shoulders. I will be contacting corporate for the voice recording and compensation for a total of 45 minutes and wasted time and energy. We came here for a funeral to be treated any kind of way and I even told him that. DO BETTER.

Room was incredibly clean and spacious. Would absolutely stay here again.