Residence Inn by Marriott Salisbury

Please do not waste your time or money at this property. I was here for business, the room was dirty stains on carpet, hair in the bathroom. I didn’t have a whole lot of options so I cleaned the kitchen, bathroom and all surfaces myself. My …

Honestly the issue I've had was I extended my stay, which worked fine, but then I kept getting locked out for every day passed my initial stay. So it was irritating to get up to the third floor at the end of a long day and find myself locked out and having to trek back to the lobby. To make matters worse because of the confusion housekeeping thought I was leaving and while cleaning my room they dumped out my retainers. They weren't lost, but I was pretty unnerved to see somebody had moved my retainers from where I left them.

Currently staying here and it is a trainwreck so far.! am a travel agent and so glad this was a personal trip and not for a client. We checked in around 4:30, gentleman at front desk was extremely nice. On first look room was fine. Typical of older residence inns. My husband used the bathroom, toilet wouldn’t flush. I called front desk , they said they’d send maintenance. Waited 15 min , never saw or heard from maintenance. We had two other rooms in our travel party so used one of them to finish getting ready as we were running late. When we left we stopped at desk to check status of maintenance and the desk clerk was a way with a sign stating so. So once we were in our car leaving I called in and again told of issue and told him we’d be out awhile but Maintenance was good to go in while we were gone. This was at 5:45pm. We return back at 11:30pm, toilet still clogged , current desk clerk hadn’t received any communication about our issue. He tells us maintenance is gone and they are sold out except for a room that air is broken. He can not get manager or on call Maintenance to answer. He finally gets a maintenance guy not on call but told him where a plunger was. My husband used the plunger for 30 min and got it to go down some but still not operational. The desk clerk again was really nice and trying but was getting no support. He finally gave the option to use both rooms. So to sleep at least semi comfortable ( bed is another issue) we have to walk down the hall 3rooms to use the bathroom! Manager finally called him back , they will comp us tonight’s rate. Well that’s generous since we don’t have a complete working room! It’s a toilet full of poop or an a/c blowing hot air sounding like it’s gonna blow up! Husband went to new room and took a shower and tub was full of hair. Just totally done and would move now if we weren’t such a large party and it being 1 am. It’s now 2am my 8 year old had to go down the hall to the bathroom and we are finally going to bed. Someone in one of our other rooms called me and said their A/C isn’t working. Not even going to bother the young man at the desk at this point I know there is nothing else he can do. Will update with a hopeful solution in the morning and will probably be finding another hotel for the next 3 nights for our group. Oh no manager till noon tomorrow! Hopefully can get some kind of resolution before then from dayshift staff.