Richmond Pamukkale Thermal

I observed that every individual working at the hotel strived to perform their duties diligently. The general restrooms were extremely well-maintained and clean. The lobby was adequate. I heard that some of the staff had been working at the hotel for many years. Frankly, I felt that the managers and employees treated the hotel as if it were their own business. I pointed out to the staff that the insulation of the heaters in the saunas was insufficient and posed a danger to guests, and that there weren't enough coat racks where needed. They stated that they would address these shortcomings as soon as possible. In short, I saw that they were attentive to the requests and opinions of the guests. I would also like to thank the staff serving in the indoor and outdoor pool areas for their care and attention to the guests.

The location and garden layout are very beautiful. The thermal springs are a plus, the food variety and service are good. Being close to the travertine terraces is a plus; it's definitely a region and hotel worth visiting.

Last year's Richmond is gone, replaced by a complete disaster. Read this and avoid disappointment before going to this hotel. The buffet service is literally like a fourth-rate cafeteria. A person claiming to be from Izmir, or perhaps thinking they're a chef, has completely ruined the hotel's already limited reputation. The food served is of the "they'll eat anything you give them" kind. It's a complete atrocity. They serve 12 types of classic meze with yogurt, make stuffed peppers like a mushy mess, serve stuffed zucchini with a solidified filling, shamelessly serve bread and bagels from the previous day, serve pickles they bought from the market without even tasting them, and serve mutated raw meatballs (and they don't even know that raw meatballs are served rolled up) (they just dump them on a plate and eat them). They make supangle/keşkül from ready-made powder, and put 50 different kinds of revani on the table thinking they're creating variety. The money these chefs receive is ill-gotten. What kind of service is that, serving döner kebab that's no different from the döner sold in three-letter supermarkets? (Even though it was a kebab stand) Believe me, the awful things at the buffet are endless. Most of the customers are tourists; the food was prepared with the assumption that they would just sit there and leave. The picture of the pasta clearly illustrates the poor quality and carelessness of the buffet. Now, my dear friend, you will reply to this comment saying, "Our cuisine is like this and that, sorry," but you and the hotel staff are the only positives of this hotel; you are all cheerful and incredibly helpful people. However, these so-called chefs and pastry chefs, who pretend to be from Izmir but don't even know about artichokes or celery in season, are exploiting all your hard work and don't deserve the money they receive (the wages are low, but these people don't even deserve minimum wage). The Aksoy group must put an end to this buffet fiasco as soon as possible, because it's not right to present our country's cuisine to foreigners in this way.