Rocky River Inn

If I could give zero stars, I would. My daughter and I stayed here in September, and it was hands-down the worst hotel experience I’ve ever had — and that includes budget motels off the interstate. We booked a three-night stay directly through their website (which they conveniently blame on a “third-party system” when it benefits them). On the second morning, I received an urgent call that my son had been injured back home and we needed to leave immediately. We packed up, went straight to the front desk, and explained the situation. That’s when the misinformation and dishonesty started. Despite the emergency and the fact that we did not cancel, we simply checked out early, the staff refused to process a refund for the final unused night without “manager approval.” The excuse? A mysterious “no cancellation policy” they suddenly hid behind — which makes no sense because we weren’t canceling the stay, we were leaving due to an emergency. Instead of showing even basic human decency, they treated us like an inconvenience. They continued to argue that because I “didn’t book directly with them,” they couldn’t help — even though I booked directly through the official website. They just happen to use a third-party reservation platform, and apparently that gives them an excuse to hold your money hostage. This is deceptive at best, predatory at worst. And honestly, the room wasn’t even worth fighting over. The Inn itself is essentially a collection of temporary modular buildings disguised as a boutique hotel. The property is poorly maintained, the beds were uncomfortable, and the overall experience did not match the price tag — which was $255 per night. For that rate, I expected quality, hospitality, or at least professionalism. Instead, what we got was subpar accommodations and staff who were cold, dismissive, and completely lacking compassion or customer service. Bottom line: This place cares more about squeezing every dollar from guests than providing a safe, comfortable, or humane experience. If you need flexibility, basic respect, or even the slightest sense of hospitality, look elsewhere. There are far better options in the area — don’t waste your time or money here.

If I could give zero stars, I would. My daughter and I stayed here in September, and it was hands-down the worst hotel experience I’ve ever had — and that includes budget motels off the interstate. We booked a three-night stay directly …

This place is a hidden gem! Looks simple from the outside, but our room was spacious, clean and extremely comfortable. Nice touches like beautiful modern decor and Aveda brand complimentary soap and shampoo make this a bit nicer than usual. …